/**
 * Support Domain - Contract
 *
 * Constants for support case statuses, priorities, and categories.
 */

export const SUPPORT_CASE_STATUS = {
  OPEN: "Open",
  IN_PROGRESS: "In Progress",
  WAITING_ON_CUSTOMER: "Waiting on Customer",
  RESOLVED: "Resolved",
  CLOSED: "Closed",
} as const;

export const SUPPORT_CASE_PRIORITY = {
  LOW: "Low",
  MEDIUM: "Medium",
  HIGH: "High",
  CRITICAL: "Critical",
} as const;

export const SUPPORT_CASE_CATEGORY = {
  TECHNICAL: "Technical",
  BILLING: "Billing",
  GENERAL: "General",
  FEATURE_REQUEST: "Feature Request",
} as const;
