113 lines
7.0 KiB
Markdown
113 lines
7.0 KiB
Markdown
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# Managing VPN Subscriptions
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## Overview
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This journey covers how a customer views and manages their VPN subscription in the portal. VPN is a router-based service that provides a pre-configured VPN connection to either the United States (San Francisco) or the United Kingdom (London), primarily for accessing region-specific streaming content. The subscription is a monthly rental with no long-term contract. Management is straightforward -- the portal shows subscription details and billing history.
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## Portal Flow
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### Viewing a VPN Subscription
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1. Go to **Subscriptions** from the sidebar.
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2. The subscriptions list shows all services. VPN subscriptions have product names like "SonixNet USA Remote Access VPN Service (Monthly)" or "SonixNet UK Remote Access VPN Service (Monthly)."
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3. Click on a VPN subscription to open the detail page.
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4. The detail page shows four stat cards across the top:
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- **Service Status** -- Active, Pending, Suspended, etc.
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- **Billing Amount** -- the monthly rental fee with the billing cycle label.
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- **Next Due Date** -- when the next invoice is due.
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- **Registration Date** -- when the VPN service was first activated.
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5. Below the stat cards is a **Billing History** section showing all invoices related to this VPN subscription.
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VPN subscriptions do **not** have a SIM Management tab or any special management dashboard. The detail page only shows the Overview & Billing view.
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### Understanding VPN Plans
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VPN plans are simple. There are two region options:
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- **VPN USA (San Francisco)** -- routes traffic through a US server. WHMCS product ID 33, billed monthly.
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- **VPN UK (London)** -- routes traffic through a UK server. WHMCS product ID 54, billed monthly.
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Each VPN order also includes a one-time **VPN Activation Fee** (WHMCS product ID 37, approximately 3,000 JPY). This activation fee covers the initial setup and router preparation.
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Key points about the VPN service:
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- It is a **router rental** -- a physical pre-configured VPN router is shipped to the customer.
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- No technical setup is required by the customer (plug in and connect).
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- Any device connected to the VPN router's WiFi is routed through the VPN.
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- Content subscriptions (Netflix, Hulu, BBC iPlayer, etc.) are NOT included.
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- The service does not guarantee access to any specific streaming platform.
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- Monthly rental with no long-term contract -- the customer can cancel at any time.
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- Prices exclude 10% consumption tax.
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### VPN Subscription Billing
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A typical VPN subscription consists of two WHMCS services from the same order:
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1. **Monthly VPN Service** -- the recurring monthly charge (e.g., "SonixNet USA Remote Access VPN Service (Monthly)").
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2. **VPN Activation Fee** -- a one-time charge (e.g., "SonixNet VPN Services (Account Activation Fee)").
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Both appear in the subscriptions list. The activation fee will show a status of "Completed" after it has been paid, while the monthly service shows "Active" during the rental period.
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### Cancelling a VPN Subscription
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VPN cancellation is not currently handled through a self-service portal flow in the same way as SIM or Internet cancellations. To cancel a VPN subscription, the customer should contact customer support through the support case system.
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If a self-service cancellation flow is added in the future, it would follow a similar pattern to the Internet cancellation flow (select a cancellation month, confirm, submit).
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## What Happens in WHMCS
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| Action | WHMCS Impact |
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| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| **View subscription** | The subscription data comes from WHMCS (product name, status, amount, billing cycle, next due date, registration date). Data is cached for 5-10 minutes. |
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**Where to find VPN services in WHMCS:**
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- Go to **Clients > [Client] > Products/Services**.
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- VPN services have product names:
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- "SonixNet USA Remote Access VPN Service (Monthly)" (WHMCS product ID 33)
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- "SonixNet UK Remote Access VPN Service (Monthly)" (WHMCS product ID 54)
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- The activation fee appears as: "SonixNet VPN Services (Account Activation Fee)" (WHMCS product ID 37).
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- Both the monthly service and the activation fee are part of the same WHMCS Order.
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## What Happens in Salesforce
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| Action | Salesforce Impact |
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| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
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| **View subscription** | No Salesforce read for basic subscription display (comes from WHMCS). |
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| **Order VPN** | A Salesforce Order is created with Order_Type\_\_c referencing VPN. Order items link to VPN Product2 records. The Order tracks the WHMCS Order ID and service IDs. |
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**Where to find VPN data in Salesforce:**
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- **Order**: VPN orders contain OrderItems linked to VPN Product2 records. Check for items with SKUs like "VPN-REMOTE-ACCESS-USA-SF" or "VPN-REMOTE-ACCESS-UK-LONDON."
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- **Product2**: VPN products have Product2Categories1**c = "VPN". The VPN_Region**c field stores the region (USA-SF or UK-London). WH_Product_ID\_\_c maps to the WHMCS product.
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- **Opportunity**: A related Opportunity may exist depending on the sales workflow, tracking the VPN service lifecycle.
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## Key Things to Verify
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### Subscription Detail Page
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- [ ] VPN subscriptions do NOT show a SIM Management tab.
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- [ ] The four stat cards show correct values matching WHMCS.
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- [ ] The billing amount matches the expected monthly VPN fee.
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- [ ] Billing history shows both the recurring monthly charges and the one-time activation fee invoice.
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- [ ] The product name clearly identifies the VPN region (USA or UK).
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### Subscriptions List
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- [ ] VPN subscriptions appear in the subscriptions list alongside SIM and Internet subscriptions.
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- [ ] The VPN activation fee appears as a separate subscription entry with status "Completed" (after payment).
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- [ ] The monthly VPN service shows status "Active" during the rental period.
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- [ ] Search and status filters work correctly for VPN subscriptions.
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### Billing Verification
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- [ ] The first billing cycle includes both the activation fee and the first month's rental.
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- [ ] Subsequent months only show the monthly rental charge.
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- [ ] The billing cycle is shown as "Monthly" for the service and "One-time" for the activation fee.
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### Cross-Service Verification
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- [ ] A customer can have VPN, SIM, and Internet subscriptions simultaneously.
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- [ ] VPN subscriptions are counted in the dashboard subscription statistics (Active, Completed counts).
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- [ ] The subscription stats on the subscriptions list page correctly include VPN services in the totals.
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