Update Documentation and Refactor Service Structure

- Revised README and documentation links to reflect updated paths and improve clarity on service offerings. - Refactored service components to enhance organization and maintainability, including updates to the Internet and SIM offerings. - Improved user navigation and experience in service-related views by streamlining component structures and enhancing data handling. - Updated internal documentation to align with recent changes in service architecture and eligibility processes.
2025-12-25 15:48:57 +09:00 · 2025-12-25 15:48:57 +09:00 · 0f8435e6bd
commit 0f8435e6bd
parent a4d5d03d91
47 changed files with 1415 additions and 1304 deletions
--- a/README.md
+++ b/README.md
@ -481,7 +481,7 @@ rm -rf node_modules && pnpm install
 - **[Deployment Guide](docs/DEPLOY.md)** - Production deployment instructions
 - **[Architecture](docs/STRUCTURE.md)** - Code organization and conventions
 - **[Logging](docs/LOGGING.md)** - Logging configuration and best practices
- **Portal Guides** - High-level flow, data ownership, and error handling (`docs/portal-guides/README.md`)
+- **Portal Guides** - High-level flow, data ownership, and error handling (`docs/how-it-works/README.md`)

 ## Contributing

--- a/SECURITY.md
+++ b/SECURITY.md
@ -119,8 +119,8 @@ Security audits are automatically run on:

 ### Internal Documentation

- [Environment Configuration](./docs/portal-guides/COMPLETE-GUIDE.md)
- [Deployment Guide](./docs/portal-guides/)
+- [Environment Configuration](./docs/how-it-works/COMPLETE-GUIDE.md)
+- [Deployment Guide](./docs/getting-started/)

 ### External Resources

--- a/apps/bff/src/core/config/env.validation.ts
+++ b/apps/bff/src/core/config/env.validation.ts
@ -54,6 +54,20 @@ export const envSchema = z.object({
      "Authentication service is temporarily unavailable for maintenance. Please try again later."
    ),

+  /**
+   * Services catalog/eligibility cache safety TTL.
+   *
+   * Primary invalidation is event-driven (Salesforce CDC / Platform Events).
+   * This TTL is a safety net to self-heal if events are missed.
+   *
+   * Set to 0 to disable safety TTL (pure event-driven).
+   */
+  SERVICES_CACHE_SAFETY_TTL_SECONDS: z.coerce
+    .number()
+    .int()
+    .min(0)
+    .default(60 * 60 * 12),
+
  DATABASE_URL: z.string().url(),

  WHMCS_BASE_URL: z.string().url().optional(),
@ -139,9 +153,6 @@ export const envSchema = z.object({
  ACCOUNT_INTERNET_ELIGIBILITY_CHECKED_AT_FIELD: z
    .string()
    .default("Internet_Eligibility_Checked_Date_Time__c"),
-  // Note: These fields are not used in the current Salesforce environment but kept in config schema for future compatibility
-  ACCOUNT_INTERNET_ELIGIBILITY_NOTES_FIELD: z.string().default("Internet_Eligibility_Notes__c"),
-  ACCOUNT_INTERNET_ELIGIBILITY_CASE_ID_FIELD: z.string().default("Internet_Eligibility_Case_Id__c"),

  ACCOUNT_ID_VERIFICATION_STATUS_FIELD: z.string().default("Id_Verification_Status__c"),
  ACCOUNT_ID_VERIFICATION_SUBMITTED_AT_FIELD: z
--- a/apps/bff/src/modules/auth/decorators/public.decorator.ts
+++ b/apps/bff/src/modules/auth/decorators/public.decorator.ts
@ -2,3 +2,12 @@ import { SetMetadata } from "@nestjs/common";

 export const IS_PUBLIC_KEY = "isPublic";
 export const Public = () => SetMetadata(IS_PUBLIC_KEY, true);
+
+/**
+ * Marks a route/controller as public *and* disables optional session attachment.
+ *
+ * Why: some endpoints must be strictly non-personalized for caching/security correctness
+ * (e.g. public service catalogs). These endpoints should ignore cookies/tokens entirely.
+ */
+export const IS_PUBLIC_NO_SESSION_KEY = "isPublicNoSession";
+export const PublicNoSession = () => SetMetadata(IS_PUBLIC_NO_SESSION_KEY, true);
--- a/apps/bff/src/modules/auth/presentation/http/guards/global-auth.guard.ts
+++ b/apps/bff/src/modules/auth/presentation/http/guards/global-auth.guard.ts
@ -5,7 +5,7 @@ import { Reflector } from "@nestjs/core";
 import type { Request } from "express";

 import { TokenBlacklistService } from "../../../infra/token/token-blacklist.service.js";
-import { IS_PUBLIC_KEY } from "../../../decorators/public.decorator.js";
+import { IS_PUBLIC_KEY, IS_PUBLIC_NO_SESSION_KEY } from "../../../decorators/public.decorator.js";
 import { getErrorMessage } from "@bff/core/utils/error.util.js";
 import { JoseJwtService } from "../../../infra/token/jose-jwt.service.js";
 import { UsersFacade } from "@bff/modules/users/application/users.facade.js";
@ -45,8 +45,17 @@ export class GlobalAuthGuard implements CanActivate {
      context.getHandler(),
      context.getClass(),
    ]);
+    const isPublicNoSession = this.reflector.getAllAndOverride<boolean>(IS_PUBLIC_NO_SESSION_KEY, [
+      context.getHandler(),
+      context.getClass(),
+    ]);

    if (isPublic) {
+      if (isPublicNoSession) {
+        this.logger.debug(`Strict public route accessed (no session attach): ${route}`);
+        return true;
+      }
+
      const token = extractAccessTokenFromRequest(request);
      if (token) {
        try {
--- a/apps/bff/src/modules/services/account-services.controller.ts
+++ b/apps/bff/src/modules/services/account-services.controller.ts
@ -0,0 +1,61 @@
+import { Controller, Get, Header, Request, UseGuards } from "@nestjs/common";
+import { RateLimitGuard, RateLimit } from "@bff/core/rate-limiting/index.js";
+import type { RequestWithUser } from "@bff/modules/auth/auth.types.js";
+import {
+  parseInternetCatalog,
+  parseSimCatalog,
+  parseVpnCatalog,
+  type InternetCatalogCollection,
+  type SimCatalogCollection,
+  type VpnCatalogCollection,
+} from "@customer-portal/domain/services";
+import { InternetServicesService } from "./services/internet-services.service.js";
+import { SimServicesService } from "./services/sim-services.service.js";
+import { VpnServicesService } from "./services/vpn-services.service.js";
+import { SalesforceReadThrottleGuard } from "@bff/integrations/salesforce/guards/salesforce-read-throttle.guard.js";
+
+@Controller("account/services")
+@UseGuards(SalesforceReadThrottleGuard, RateLimitGuard)
+export class AccountServicesController {
+  constructor(
+    private readonly internetCatalog: InternetServicesService,
+    private readonly simCatalog: SimServicesService,
+    private readonly vpnCatalog: VpnServicesService
+  ) {}
+
+  @Get("internet/plans")
+  @RateLimit({ limit: 60, ttl: 60 }) // account page refreshes are cheap; still bounded per IP+UA
+  @Header("Cache-Control", "private, no-store") // personalized
+  async getInternetCatalogForAccount(
+    @Request() req: RequestWithUser
+  ): Promise<InternetCatalogCollection> {
+    const userId = req.user?.id;
+    const [plans, installations, addons] = await Promise.all([
+      this.internetCatalog.getPlansForUser(userId),
+      this.internetCatalog.getInstallations(),
+      this.internetCatalog.getAddons(),
+    ]);
+    return parseInternetCatalog({ plans, installations, addons });
+  }
+
+  @Get("sim/plans")
+  @RateLimit({ limit: 60, ttl: 60 })
+  @Header("Cache-Control", "private, no-store") // personalized
+  async getSimCatalogForAccount(@Request() req: RequestWithUser): Promise<SimCatalogCollection> {
+    const userId = req.user?.id;
+    const [plans, activationFees, addons] = await Promise.all([
+      this.simCatalog.getPlansForUser(userId),
+      this.simCatalog.getActivationFees(),
+      this.simCatalog.getAddons(),
+    ]);
+    return parseSimCatalog({ plans, activationFees, addons });
+  }
+
+  @Get("vpn/plans")
+  @RateLimit({ limit: 60, ttl: 60 })
+  @Header("Cache-Control", "private, no-store")
+  async getVpnCatalogForAccount(@Request() _req: RequestWithUser): Promise<VpnCatalogCollection> {
+    const catalog = await this.vpnCatalog.getCatalogData();
+    return parseVpnCatalog(catalog);
+  }
+}
--- a/apps/bff/src/modules/services/internet-eligibility.controller.ts
+++ b/apps/bff/src/modules/services/internet-eligibility.controller.ts
@ -1,4 +1,4 @@
-import { Body, Controller, Get, Post, Req, UseGuards, UsePipes } from "@nestjs/common";
+import { Body, Controller, Get, Header, Post, Req, UseGuards, UsePipes } from "@nestjs/common";
 import { ZodValidationPipe } from "nestjs-zod";
 import { z } from "zod";
 import type { RequestWithUser } from "@bff/modules/auth/auth.types.js";
@ -31,6 +31,7 @@ export class InternetEligibilityController {

  @Get("eligibility")
  @RateLimit({ limit: 60, ttl: 60 }) // 60/min per IP (cheap)
+  @Header("Cache-Control", "private, no-store")
  async getEligibility(@Req() req: RequestWithUser): Promise<InternetEligibilityDetails> {
    return this.internetCatalog.getEligibilityDetailsForUser(req.user.id);
  }
@ -38,6 +39,7 @@ export class InternetEligibilityController {
  @Post("eligibility-request")
  @RateLimit({ limit: 5, ttl: 300 }) // 5 per 5 minutes per IP
  @UsePipes(new ZodValidationPipe(eligibilityRequestSchema))
+  @Header("Cache-Control", "private, no-store")
  async requestEligibility(
    @Req() req: RequestWithUser,
    @Body() body: EligibilityRequest
--- a/apps/bff/src/modules/services/public-services.controller.ts
+++ b/apps/bff/src/modules/services/public-services.controller.ts
@ -0,0 +1,54 @@
+import { Controller, Get, Header, UseGuards } from "@nestjs/common";
+import { RateLimitGuard, RateLimit } from "@bff/core/rate-limiting/index.js";
+import { Public, PublicNoSession } from "@bff/modules/auth/decorators/public.decorator.js";
+import {
+  parseInternetCatalog,
+  parseSimCatalog,
+  parseVpnCatalog,
+  type InternetCatalogCollection,
+  type SimCatalogCollection,
+  type VpnCatalogCollection,
+} from "@customer-portal/domain/services";
+import { InternetServicesService } from "./services/internet-services.service.js";
+import { SimServicesService } from "./services/sim-services.service.js";
+import { VpnServicesService } from "./services/vpn-services.service.js";
+import { SalesforceReadThrottleGuard } from "@bff/integrations/salesforce/guards/salesforce-read-throttle.guard.js";
+
+@Controller("public/services")
+@Public()
+@PublicNoSession()
+@UseGuards(SalesforceReadThrottleGuard, RateLimitGuard)
+export class PublicServicesController {
+  constructor(
+    private readonly internetCatalog: InternetServicesService,
+    private readonly simCatalog: SimServicesService,
+    private readonly vpnCatalog: VpnServicesService
+  ) {}
+
+  @Get("internet/plans")
+  @RateLimit({ limit: 20, ttl: 60 }) // 20/min per IP+UA
+  @Header("Cache-Control", "public, max-age=300, s-maxage=300") // safe: strictly non-personalized
+  async getInternetCatalog(): Promise<InternetCatalogCollection> {
+    const catalog = await this.internetCatalog.getCatalogData();
+    return parseInternetCatalog(catalog);
+  }
+
+  @Get("sim/plans")
+  @RateLimit({ limit: 20, ttl: 60 }) // 20/min per IP+UA
+  @Header("Cache-Control", "public, max-age=300, s-maxage=300") // safe: strictly non-personalized
+  async getSimCatalog(): Promise<SimCatalogCollection> {
+    const catalog = await this.simCatalog.getCatalogData();
+    return parseSimCatalog({
+      ...catalog,
+      plans: catalog.plans.filter(plan => !plan.simHasFamilyDiscount),
+    });
+  }
+
+  @Get("vpn/plans")
+  @RateLimit({ limit: 20, ttl: 60 }) // 20/min per IP+UA
+  @Header("Cache-Control", "public, max-age=300, s-maxage=300") // safe: strictly non-personalized
+  async getVpnCatalog(): Promise<VpnCatalogCollection> {
+    const catalog = await this.vpnCatalog.getCatalogData();
+    return parseVpnCatalog(catalog);
+  }
+}
--- a/apps/bff/src/modules/services/services.controller.ts
+++ b/apps/bff/src/modules/services/services.controller.ts
@ -5,6 +5,7 @@ import { Public } from "@bff/modules/auth/decorators/public.decorator.js";
 import {
  parseInternetCatalog,
  parseSimCatalog,
+  parseVpnCatalog,
  type InternetAddonCatalogItem,
  type InternetInstallationCatalogItem,
  type InternetPlanCatalogItem,
@ -12,6 +13,7 @@ import {
  type SimCatalogCollection,
  type SimCatalogProduct,
  type VpnCatalogProduct,
+  type VpnCatalogCollection,
 } from "@customer-portal/domain/services";
 import { InternetServicesService } from "./services/internet-services.service.js";
 import { SimServicesService } from "./services/sim-services.service.js";
@ -100,8 +102,10 @@ export class ServicesController {
  @Get("vpn/plans")
  @RateLimit({ limit: 20, ttl: 60 }) // 20 requests per minute
  @Header("Cache-Control", "public, max-age=300, s-maxage=300") // 5 minutes
-  async getVpnPlans(): Promise<VpnCatalogProduct[]> {
-    return this.vpnCatalog.getPlans();
+  async getVpnPlans(): Promise<VpnCatalogCollection> {
+    // Backwards-compatible: return the full VPN catalog (plans + activation fees)
+    const catalog = await this.vpnCatalog.getCatalogData();
+    return parseVpnCatalog(catalog);
  }

  @Get("vpn/activation-fees")
--- a/apps/bff/src/modules/services/services.module.ts
+++ b/apps/bff/src/modules/services/services.module.ts
@ -2,6 +2,8 @@ import { Module, forwardRef } from "@nestjs/common";
 import { ServicesController } from "./services.controller.js";
 import { ServicesHealthController } from "./services-health.controller.js";
 import { InternetEligibilityController } from "./internet-eligibility.controller.js";
+import { PublicServicesController } from "./public-services.controller.js";
+import { AccountServicesController } from "./account-services.controller.js";
 import { IntegrationsModule } from "@bff/integrations/integrations.module.js";
 import { MappingsModule } from "@bff/modules/id-mappings/mappings.module.js";
 import { CoreConfigModule } from "@bff/core/config/config.module.js";
@ -22,7 +24,13 @@ import { ServicesCacheService } from "./services/services-cache.service.js";
    CacheModule,
    QueueModule,
  ],
-  controllers: [ServicesController, ServicesHealthController, InternetEligibilityController],
+  controllers: [
+    ServicesController,
+    PublicServicesController,
+    AccountServicesController,
+    ServicesHealthController,
+    InternetEligibilityController,
+  ],
  providers: [
    BaseServicesService,
    InternetServicesService,
--- a/apps/bff/src/modules/services/services/services-cache.service.ts
+++ b/apps/bff/src/modules/services/services/services-cache.service.ts
@ -1,4 +1,5 @@
 import { Injectable } from "@nestjs/common";
+import { ConfigService } from "@nestjs/config";
 import { CacheService } from "@bff/infra/cache/cache.service.js";
 import type { CacheBucketMetrics, CacheDependencies } from "@bff/infra/cache/cache.types.js";

@ -43,10 +44,10 @@ interface LegacyCatalogCachePayload<T> {
 */
@Injectable()
 export class ServicesCacheService {
-  // CDC-driven invalidation: null TTL means cache persists until explicit invalidation
-  private readonly SERVICES_TTL: number | null = null;
-  private readonly STATIC_TTL: number | null = null;
-  private readonly ELIGIBILITY_TTL: number | null = null;
+  // CDC-driven invalidation + safety TTL (self-heal if events are missed)
+  private readonly SERVICES_TTL: number | null;
+  private readonly STATIC_TTL: number | null;
+  private readonly ELIGIBILITY_TTL: number | null;
  private readonly VOLATILE_TTL = 60; // Volatile data still uses TTL

  private readonly metrics: ServicesCacheSnapshot = {
@ -61,10 +62,21 @@ export class ServicesCacheService {
  // request the same data after CDC invalidation
  private readonly inflightRequests = new Map<string, Promise<unknown>>();

-  constructor(private readonly cache: CacheService) {}
+  constructor(
+    private readonly cache: CacheService,
+    private readonly config: ConfigService
+  ) {
+    const raw = this.config.get<number>("SERVICES_CACHE_SAFETY_TTL_SECONDS", 60 * 60 * 12);
+    const ttl = typeof raw === "number" && Number.isFinite(raw) && raw > 0 ? Math.floor(raw) : null;
+
+    // Apply to CDC-driven buckets (catalog + static + eligibility)
+    this.SERVICES_TTL = ttl;
+    this.STATIC_TTL = ttl;
+    this.ELIGIBILITY_TTL = ttl;
+  }

  /**
-   * Get or fetch catalog data (CDC-driven cache, no TTL)
+   * Get or fetch catalog data (CDC-driven cache with safety TTL)
   */
  async getCachedServices<T>(
    key: string,
@ -75,7 +87,7 @@ export class ServicesCacheService {
  }

  /**
-   * Get or fetch static catalog data (CDC-driven cache, no TTL)
+   * Get or fetch static catalog data (CDC-driven cache with safety TTL)
   */
  async getCachedStatic<T>(key: string, fetchFn: () => Promise<T>): Promise<T> {
    return this.getOrSet("static", key, this.STATIC_TTL, fetchFn);
@ -89,7 +101,7 @@ export class ServicesCacheService {
  }

  /**
-   * Get or fetch eligibility data (CDC-driven cache, no TTL)
+   * Get or fetch eligibility data (event-driven cache with safety TTL)
   */
  async getCachedEligibility<T>(key: string, fetchFn: () => Promise<T>): Promise<T> {
    return this.getOrSet("eligibility", key, this.ELIGIBILITY_TTL, fetchFn, {
--- a/apps/bff/src/modules/services/services/sim-services.service.ts
+++ b/apps/bff/src/modules/services/services/sim-services.service.ts
@ -184,22 +184,28 @@ export class SimServicesService extends BaseServicesService {
        return false;
      }

-      // Check WHMCS for existing SIM services
-      const products = await this.whmcs.getClientsProducts({ clientid: mapping.whmcsClientId });
-      const services = (products?.products?.product || []) as Array<{
-        groupname?: string;
-        status?: string;
-      }>;
-
-      // Look for active SIM services
-      const hasActiveSim = services.some(
-        service =>
-          String(service.groupname || "")
-            .toLowerCase()
-            .includes("sim") && String(service.status || "").toLowerCase() === "active"
+      const cacheKey = this.catalogCache.buildServicesKey(
+        "sim",
+        "has-existing-sim",
+        String(mapping.whmcsClientId)
      );

-      return hasActiveSim;
+      // This is per-account and can be somewhat expensive (WHMCS call).
+      // Cache briefly to reduce repeat reads during account page refreshes.
+      return await this.catalogCache.getCachedVolatile(cacheKey, async () => {
+        const products = await this.whmcs.getClientsProducts({ clientid: mapping.whmcsClientId });
+        const services = (products?.products?.product || []) as Array<{
+          groupname?: string;
+          status?: string;
+        }>;
+
+        // Look for active SIM services
+        return services.some(service => {
+          const group = String(service.groupname || "").toLowerCase();
+          const status = String(service.status || "").toLowerCase();
+          return group.includes("sim") && status === "active";
+        });
+      });
    } catch (error) {
      this.logger.warn(`Failed to check existing SIM for user ${userId}`, error);
      return false; // Default to no existing SIM
--- a/apps/bff/src/modules/services/services/vpn-services.service.ts
+++ b/apps/bff/src/modules/services/services/vpn-services.service.ts
@ -3,6 +3,7 @@ import { ConfigService } from "@nestjs/config";
 import { Logger } from "nestjs-pino";
 import { SalesforceConnection } from "@bff/integrations/salesforce/services/salesforce-connection.service.js";
 import { BaseServicesService } from "./base-services.service.js";
+import { ServicesCacheService } from "./services-cache.service.js";
 import type {
  SalesforceProduct2WithPricebookEntries,
  VpnCatalogProduct,
@ -14,43 +15,68 @@ export class VpnServicesService extends BaseServicesService {
  constructor(
    sf: SalesforceConnection,
    configService: ConfigService,
-    @Inject(Logger) logger: Logger
+    @Inject(Logger) logger: Logger,
+    private readonly catalogCache: ServicesCacheService
  ) {
    super(sf, configService, logger);
  }
  async getPlans(): Promise<VpnCatalogProduct[]> {
-    const soql = this.buildServicesQuery("VPN", ["VPN_Region__c", "Catalog_Order__c"]);
-    const records = await this.executeQuery<SalesforceProduct2WithPricebookEntries>(
-      soql,
-      "VPN Plans"
-    );
+    const cacheKey = this.catalogCache.buildServicesKey("vpn", "plans");

-    return records.map(record => {
-      const entry = this.extractPricebookEntry(record);
-      const product = CatalogProviders.Salesforce.mapVpnProduct(record, entry);
-      return {
-        ...product,
-        description: product.description || product.name,
-      } satisfies VpnCatalogProduct;
-    });
+    return this.catalogCache.getCachedServices(
+      cacheKey,
+      async () => {
+        const soql = this.buildServicesQuery("VPN", ["VPN_Region__c", "Catalog_Order__c"]);
+        const records = await this.executeQuery<SalesforceProduct2WithPricebookEntries>(
+          soql,
+          "VPN Plans"
+        );
+
+        return records.map(record => {
+          const entry = this.extractPricebookEntry(record);
+          const product = CatalogProviders.Salesforce.mapVpnProduct(record, entry);
+          return {
+            ...product,
+            description: product.description || product.name,
+          } satisfies VpnCatalogProduct;
+        });
+      },
+      {
+        resolveDependencies: plans => ({
+          productIds: plans.map(plan => plan.id).filter((id): id is string => Boolean(id)),
+        }),
+      }
+    );
  }

  async getActivationFees(): Promise<VpnCatalogProduct[]> {
-    const soql = this.buildProductQuery("VPN", "Activation", ["VPN_Region__c"]);
-    const records = await this.executeQuery<SalesforceProduct2WithPricebookEntries>(
-      soql,
-      "VPN Activation Fees"
+    const cacheKey = this.catalogCache.buildServicesKey("vpn", "activation-fees");
+
+    return this.catalogCache.getCachedServices(
+      cacheKey,
+      async () => {
+        const soql = this.buildProductQuery("VPN", "Activation", ["VPN_Region__c"]);
+        const records = await this.executeQuery<SalesforceProduct2WithPricebookEntries>(
+          soql,
+          "VPN Activation Fees"
+        );
+
+        return records.map(record => {
+          const pricebookEntry = this.extractPricebookEntry(record);
+          const product = CatalogProviders.Salesforce.mapVpnProduct(record, pricebookEntry);
+
+          return {
+            ...product,
+            description: product.description ?? product.name,
+          } satisfies VpnCatalogProduct;
+        });
+      },
+      {
+        resolveDependencies: fees => ({
+          productIds: fees.map(fee => fee.id).filter((id): id is string => Boolean(id)),
+        }),
+      }
    );
-
-    return records.map(record => {
-      const pricebookEntry = this.extractPricebookEntry(record);
-      const product = CatalogProviders.Salesforce.mapVpnProduct(record, pricebookEntry);
-
-      return {
-        ...product,
-        description: product.description ?? product.name,
-      } satisfies VpnCatalogProduct;
-    });
  }

  async getCatalogData() {
--- a/apps/bff/tsconfig.build.json
+++ b/apps/bff/tsconfig.build.json
@ -6,6 +6,6 @@
    "rootDir": "./src",
    "sourceMap": true
  },
-  "include": ["src/**/*"],
+  "include": ["src/**/*.ts"],
  "exclude": ["node_modules", "dist", "test", "**/*.spec.ts", "**/*.test.ts"]
 }
--- a/apps/bff/tsconfig.json
+++ b/apps/bff/tsconfig.json
@ -15,6 +15,6 @@
    "noEmit": true,
    "types": ["node"]
  },
-  "include": ["src/**/*"],
+  "include": ["src/**/*.ts"],
  "exclude": ["node_modules", "dist", "prisma", "test", "**/*.spec.ts", "**/*.test.ts"]
 }
--- a/apps/portal/src/app/(public)/(site)/services/internet/configure/page.tsx
+++ b/apps/portal/src/app/(public)/(site)/services/internet/configure/page.tsx
@ -10,7 +10,7 @@ import { RedirectAuthenticatedToAccountServices } from "@/features/services/comp
 export default function PublicInternetConfigurePage() {
  return (
    <>
-      <RedirectAuthenticatedToAccountServices targetPath="/account/services/internet/configure" />
+      <RedirectAuthenticatedToAccountServices targetPath="/account/services/internet" />
      <PublicInternetConfigureView />
    </>
  );
--- a/apps/portal/src/app/account/services/internet/request-submitted/page.tsx
+++ b/apps/portal/src/app/account/services/internet/request-submitted/page.tsx
@ -0,0 +1,5 @@
+import InternetEligibilityRequestSubmittedView from "@/features/services/views/InternetEligibilityRequestSubmitted";
+
+export default function AccountInternetEligibilityRequestSubmittedPage() {
+  return <InternetEligibilityRequestSubmittedView />;
+}
--- a/apps/portal/src/features/services/components/internet/InternetOfferingCard.tsx
+++ b/apps/portal/src/features/services/components/internet/InternetOfferingCard.tsx
@ -7,6 +7,7 @@ import { cn } from "@/lib/utils";

 interface TierInfo {
  tier: "Silver" | "Gold" | "Platinum";
+  planSku: string;
  monthlyPrice: number;
  description: string;
  features: string[];
@ -62,6 +63,10 @@ export function InternetOfferingCard({
  previewMode = false,
 }: InternetOfferingCardProps) {
  const Icon = iconType === "home" ? Home : Building2;
+  const resolveTierHref = (basePath: string, planSku: string): string => {
+    const joiner = basePath.includes("?") ? "&" : "?";
+    return `${basePath}${joiner}planSku=${encodeURIComponent(planSku)}`;
+  };

  return (
    <div
@ -176,7 +181,7 @@ export function InternetOfferingCard({
              ) : (
                <Button
                  as="a"
-                  href={ctaPath}
+                  href={resolveTierHref(ctaPath, tier.planSku)}
                  variant={tier.recommended ? "default" : "outline"}
                  size="sm"
                  className="w-full mt-auto"
--- a/apps/portal/src/features/services/components/sim/SimPlansContent.tsx
+++ b/apps/portal/src/features/services/components/sim/SimPlansContent.tsx
@ -0,0 +1,622 @@
+"use client";
+
+import { useMemo, useState, type ElementType, type ReactNode } from "react";
+import {
+  Smartphone,
+  Check,
+  Phone,
+  Globe,
+  ArrowLeft,
+  Signal,
+  Sparkles,
+  CreditCard,
+  ChevronDown,
+  Info,
+  CircleDollarSign,
+  TriangleAlert,
+  Calendar,
+  ArrowRightLeft,
+  ArrowRight,
+  Users,
+} from "lucide-react";
+import { Skeleton } from "@/components/atoms/loading-skeleton";
+import { Button } from "@/components/atoms/button";
+import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
+import type { SimCatalogProduct } from "@customer-portal/domain/services";
+import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
+import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
+import { CardPricing } from "@/features/services/components/base/CardPricing";
+import {
+  ServiceHighlights,
+  type HighlightFeature,
+} from "@/features/services/components/base/ServiceHighlights";
+
+export type SimPlansTab = "data-voice" | "data-only" | "voice-only";
+
+interface PlansByType {
+  DataOnly: SimCatalogProduct[];
+  DataSmsVoice: SimCatalogProduct[];
+  VoiceOnly: SimCatalogProduct[];
+}
+
+function CollapsibleSection({
+  title,
+  icon: Icon,
+  defaultOpen = false,
+  children,
+}: {
+  title: string;
+  icon: ElementType;
+  defaultOpen?: boolean;
+  children: ReactNode;
+}) {
+  const [isOpen, setIsOpen] = useState(defaultOpen);
+
+  return (
+    <div className="border border-border rounded-xl overflow-hidden bg-card">
+      <button
+        type="button"
+        onClick={() => setIsOpen(!isOpen)}
+        className="w-full flex items-center justify-between p-4 text-left hover:bg-muted/50 transition-colors"
+      >
+        <div className="flex items-center gap-3">
+          <Icon className="w-5 h-5 text-primary" />
+          <span className="font-medium text-foreground">{title}</span>
+        </div>
+        <ChevronDown
+          className={`w-5 h-5 text-muted-foreground transition-transform duration-200 ${isOpen ? "rotate-180" : ""}`}
+        />
+      </button>
+      <div
+        className={`overflow-hidden transition-all duration-300 ${isOpen ? "max-h-[2000px]" : "max-h-0"}`}
+      >
+        <div className="p-4 pt-0 border-t border-border">{children}</div>
+      </div>
+    </div>
+  );
+}
+
+function SimPlanCardCompact({
+  plan,
+  isFamily,
+  onSelect,
+}: {
+  plan: SimCatalogProduct;
+  isFamily?: boolean;
+  onSelect: (sku: string) => void;
+}) {
+  const displayPrice = plan.monthlyPrice ?? plan.unitPrice ?? plan.oneTimePrice ?? 0;
+
+  return (
+    <div
+      className={`group relative bg-card rounded-2xl p-5 transition-all duration-200 ${
+        isFamily
+          ? "border-2 border-success/50 hover:border-success hover:shadow-[var(--cp-shadow-2)]"
+          : "border border-border hover:border-primary/50 hover:shadow-[var(--cp-shadow-2)]"
+      }`}
+    >
+      {isFamily && (
+        <div className="absolute -top-3 left-4 flex items-center gap-1.5 px-2.5 py-1 rounded-full bg-success text-success-foreground text-xs font-medium">
+          <Users className="w-3.5 h-3.5" />
+          Family Discount
+        </div>
+      )}
+
+      <div className="flex items-center justify-between mb-4 mt-1">
+        <div className="flex items-center gap-2">
+          <div
+            className={`w-10 h-10 rounded-xl flex items-center justify-center ${
+              isFamily ? "bg-success/10" : "bg-primary/10"
+            }`}
+          >
+            <Signal className={`w-5 h-5 ${isFamily ? "text-success" : "text-primary"}`} />
+          </div>
+          <span className="text-lg font-bold text-foreground">{plan.simDataSize}</span>
+        </div>
+      </div>
+
+      <div className="mb-4">
+        <CardPricing monthlyPrice={displayPrice} size="sm" alignment="left" />
+        {isFamily && (
+          <div className="text-xs text-success font-medium mt-1">Discounted price applied</div>
+        )}
+      </div>
+
+      <p className="text-sm text-muted-foreground mb-5 line-clamp-2">{plan.name}</p>
+
+      <Button
+        className={`w-full ${
+          isFamily
+            ? "group-hover:bg-success group-hover:text-success-foreground"
+            : "group-hover:bg-primary group-hover:text-primary-foreground"
+        }`}
+        variant="outline"
+        onClick={() => onSelect(plan.sku)}
+        rightIcon={<ArrowRight className="w-4 h-4" />}
+      >
+        Select Plan
+      </Button>
+    </div>
+  );
+}
+
+export function SimPlansContent({
+  variant,
+  plans,
+  isLoading,
+  error,
+  activeTab,
+  onTabChange,
+  onSelectPlan,
+}: {
+  variant: "public" | "account";
+  plans: SimCatalogProduct[];
+  isLoading: boolean;
+  error: unknown;
+  activeTab: SimPlansTab;
+  onTabChange: (tab: SimPlansTab) => void;
+  onSelectPlan: (sku: string) => void;
+}) {
+  const servicesBasePath = useServicesBasePath();
+
+  const simPlans: SimCatalogProduct[] = useMemo(() => plans ?? [], [plans]);
+  const hasExistingSim = useMemo(() => simPlans.some(p => p.simHasFamilyDiscount), [simPlans]);
+
+  const simFeatures: HighlightFeature[] = [
+    {
+      icon: <Signal className="h-6 w-6" />,
+      title: "NTT Docomo Network",
+      description: "Best area coverage among the main three carriers in Japan",
+      highlight: "Nationwide coverage",
+    },
+    {
+      icon: <CircleDollarSign className="h-6 w-6" />,
+      title: "First Month Free",
+      description: "Basic fee waived on signup to get you started risk-free",
+      highlight: "Great value",
+    },
+    {
+      icon: <CreditCard className="h-6 w-6" />,
+      title: "Foreign Cards Accepted",
+      description: "We accept both foreign and Japanese credit cards",
+      highlight: "No hassle",
+    },
+    {
+      icon: <Calendar className="h-6 w-6" />,
+      title: "No Binding Contract",
+      description: "Minimum 4 months service (1st month free + 3 billing months)",
+      highlight: "Flexible contract",
+    },
+    {
+      icon: <ArrowRightLeft className="h-6 w-6" />,
+      title: "Number Portability",
+      description: "Easily switch to us keeping your current Japanese number",
+      highlight: "Keep your number",
+    },
+    {
+      icon: <Smartphone className="h-6 w-6" />,
+      title: "Free Plan Changes",
+      description: "Switch data plans anytime for the next billing cycle",
+      highlight: "Flexibility",
+    },
+  ];
+
+  if (isLoading) {
+    return (
+      <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
+        <ServicesBackLink href={servicesBasePath} label="Back to Services" />
+        <div className="text-center mb-12 pt-8">
+          <Skeleton className="h-10 w-80 mx-auto mb-4" />
+          <Skeleton className="h-6 w-96 max-w-full mx-auto" />
+        </div>
+        <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
+          {Array.from({ length: 4 }).map((_, i) => (
+            <div key={i} className="bg-card rounded-2xl border border-border p-5">
+              <div className="flex items-center justify-between mb-6 mt-1">
+                <div className="flex items-center gap-2">
+                  <Skeleton className="h-10 w-10 rounded-xl" />
+                  <Skeleton className="h-6 w-16" />
+                </div>
+              </div>
+              <div className="mb-6 space-y-2">
+                <Skeleton className="h-8 w-32" />
+              </div>
+              <div className="space-y-2 mb-6">
+                <Skeleton className="h-4 w-full" />
+                <Skeleton className="h-4 w-3/4" />
+              </div>
+              <Skeleton className="h-10 w-full rounded-md" />
+            </div>
+          ))}
+        </div>
+      </div>
+    );
+  }
+
+  if (error) {
+    const errorMessage = error instanceof Error ? error.message : "An unexpected error occurred";
+    return (
+      <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
+        <ServicesBackLink href={servicesBasePath} label="Back to Services" />
+        <div className="rounded-xl bg-destructive/10 border border-destructive/20 p-8 text-center mt-8">
+          <div className="text-destructive font-medium text-lg mb-2">Failed to load SIM plans</div>
+          <div className="text-destructive/80 text-sm mb-6">{errorMessage}</div>
+          <Button as="a" href={servicesBasePath} leftIcon={<ArrowLeft className="w-4 h-4" />}>
+            Back to Services
+          </Button>
+        </div>
+      </div>
+    );
+  }
+
+  const plansByType = simPlans.reduce<PlansByType>(
+    (acc, plan) => {
+      const planType = plan.simPlanType || "DataOnly";
+      if (planType === "DataOnly") acc.DataOnly.push(plan);
+      else if (planType === "VoiceOnly") acc.VoiceOnly.push(plan);
+      else acc.DataSmsVoice.push(plan);
+      return acc;
+    },
+    { DataOnly: [], DataSmsVoice: [], VoiceOnly: [] }
+  );
+
+  const getCurrentPlans = () => {
+    const tabPlans =
+      activeTab === "data-voice"
+        ? plansByType.DataSmsVoice
+        : activeTab === "data-only"
+          ? plansByType.DataOnly
+          : plansByType.VoiceOnly;
+
+    const regularPlans = tabPlans.filter(p => !p.simHasFamilyDiscount);
+    const familyPlans = tabPlans.filter(p => p.simHasFamilyDiscount);
+
+    return { regularPlans, familyPlans };
+  };
+
+  const { regularPlans, familyPlans } = getCurrentPlans();
+
+  return (
+    <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
+      <ServicesBackLink href={servicesBasePath} label="Back to Services" />
+
+      <div className="text-center pt-8 pb-8">
+        <div className="inline-flex items-center gap-2 px-4 py-2 rounded-full bg-primary/10 border border-primary/20 mb-6">
+          <Sparkles className="w-4 h-4 text-primary" />
+          <span className="text-sm font-medium text-primary">Powered by NTT DOCOMO</span>
+        </div>
+        <h1 className="text-3xl md:text-4xl font-bold text-foreground mb-4">
+          Choose Your SIM Plan
+        </h1>
+        <p className="text-lg text-muted-foreground max-w-2xl mx-auto">
+          Get connected with Japan&apos;s best network coverage. Choose eSIM for quick digital
+          delivery or physical SIM shipped to your door.
+        </p>
+      </div>
+
+      {variant === "account" && hasExistingSim && (
+        <div className="space-y-4 mb-8">
+          <AlertBanner variant="success" title="Family Discount Available">
+            <p className="text-sm">
+              You already have a SIM subscription. Discounted pricing is automatically shown for
+              additional lines.
+            </p>
+          </AlertBanner>
+        </div>
+      )}
+
+      <ServiceHighlights features={simFeatures} className="mb-12" />
+
+      <div className="flex justify-center mb-8">
+        <div className="inline-flex rounded-xl bg-muted p-1 border border-border">
+          <button
+            type="button"
+            onClick={() => onTabChange("data-voice")}
+            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
+              activeTab === "data-voice"
+                ? "bg-card text-foreground shadow-sm"
+                : "text-muted-foreground hover:text-foreground"
+            }`}
+          >
+            <Phone className="h-4 w-4" />
+            <span className="hidden sm:inline">Data + Voice</span>
+            <span className="sm:hidden">All-in</span>
+            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
+              {plansByType.DataSmsVoice.length}
+            </span>
+          </button>
+          <button
+            type="button"
+            onClick={() => onTabChange("data-only")}
+            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
+              activeTab === "data-only"
+                ? "bg-card text-foreground shadow-sm"
+                : "text-muted-foreground hover:text-foreground"
+            }`}
+          >
+            <Globe className="h-4 w-4" />
+            <span className="hidden sm:inline">Data Only</span>
+            <span className="sm:hidden">Data</span>
+            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
+              {plansByType.DataOnly.length}
+            </span>
+          </button>
+          <button
+            type="button"
+            onClick={() => onTabChange("voice-only")}
+            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
+              activeTab === "voice-only"
+                ? "bg-card text-foreground shadow-sm"
+                : "text-muted-foreground hover:text-foreground"
+            }`}
+          >
+            <Check className="h-4 w-4" />
+            <span className="hidden sm:inline">Voice Only</span>
+            <span className="sm:hidden">Voice</span>
+            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
+              {plansByType.VoiceOnly.length}
+            </span>
+          </button>
+        </div>
+      </div>
+
+      <div id="plans" className="min-h-[300px]">
+        {regularPlans.length > 0 || familyPlans.length > 0 ? (
+          <div className="space-y-8 animate-in fade-in duration-300">
+            {regularPlans.length > 0 && (
+              <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
+                {regularPlans.map(plan => (
+                  <SimPlanCardCompact key={plan.id} plan={plan} onSelect={onSelectPlan} />
+                ))}
+              </div>
+            )}
+
+            {variant === "account" && hasExistingSim && familyPlans.length > 0 && (
+              <div>
+                <div className="flex items-center gap-2 mb-4">
+                  <Users className="h-5 w-5 text-success" />
+                  <h3 className="text-lg font-semibold text-foreground">Family Discount Plans</h3>
+                </div>
+                <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
+                  {familyPlans.map(plan => (
+                    <SimPlanCardCompact
+                      key={plan.id}
+                      plan={plan}
+                      isFamily
+                      onSelect={onSelectPlan}
+                    />
+                  ))}
+                </div>
+              </div>
+            )}
+          </div>
+        ) : (
+          <div className="text-center py-16 text-muted-foreground">
+            No plans available in this category.
+          </div>
+        )}
+      </div>
+
+      <div className="mt-8 space-y-4">
+        <CollapsibleSection title="Calling & SMS Rates" icon={Phone}>
+          <div className="space-y-6 pt-4">
+            <div>
+              <h4 className="text-sm font-medium text-foreground mb-3 flex items-center gap-2">
+                <span className="w-5 h-3 rounded-sm bg-[#BC002D] relative overflow-hidden flex items-center justify-center">
+                  <span className="w-2 h-2 rounded-full bg-white" />
+                </span>
+                Domestic (Japan)
+              </h4>
+              <div className="grid grid-cols-2 gap-4">
+                <div className="bg-muted/50 rounded-lg p-4 border border-border">
+                  <div className="text-sm text-muted-foreground mb-1">Voice Calls</div>
+                  <div className="text-xl font-bold text-foreground">
+                    ¥10<span className="text-sm font-normal text-muted-foreground">/30 sec</span>
+                  </div>
+                </div>
+                <div className="bg-muted/50 rounded-lg p-4 border border-border">
+                  <div className="text-sm text-muted-foreground mb-1">SMS</div>
+                  <div className="text-xl font-bold text-foreground">
+                    ¥3<span className="text-sm font-normal text-muted-foreground">/message</span>
+                  </div>
+                </div>
+              </div>
+              <p className="text-xs text-muted-foreground mt-2">
+                Incoming calls and SMS are free. Pay-per-use charges billed 5-6 weeks after usage.
+              </p>
+            </div>
+
+            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
+              <div className="flex items-start gap-3">
+                <Phone className="w-5 h-5 text-success mt-0.5" />
+                <div>
+                  <h4 className="font-medium text-foreground">Unlimited Domestic Calling</h4>
+                  <p className="text-sm text-muted-foreground">
+                    Add unlimited domestic calls for{" "}
+                    <span className="font-semibold text-success">¥3,000/month</span> (available at
+                    checkout)
+                  </p>
+                </div>
+              </div>
+            </div>
+
+            <div className="text-sm text-muted-foreground">
+              <p>
+                International calling rates vary by country (¥31-148/30 sec). See{" "}
+                <a
+                  href="https://www.docomo.ne.jp/service/world/worldcall/call/"
+                  target="_blank"
+                  rel="noopener noreferrer"
+                  className="text-primary hover:underline"
+                >
+                  NTT Docomo&apos;s website
+                </a>{" "}
+                for full details.
+              </p>
+            </div>
+          </div>
+        </CollapsibleSection>
+
+        <CollapsibleSection title="Fees & Discounts" icon={CircleDollarSign}>
+          <div className="space-y-6 pt-4">
+            <div>
+              <h4 className="text-sm font-medium text-foreground mb-3">One-time Fees</h4>
+              <div className="space-y-3">
+                <div className="flex items-center justify-between py-2 border-b border-border">
+                  <span className="text-muted-foreground">Activation Fee</span>
+                  <span className="font-medium text-foreground">¥1,500</span>
+                </div>
+                <div className="flex items-center justify-between py-2 border-b border-border">
+                  <span className="text-muted-foreground">SIM Replacement (lost/damaged)</span>
+                  <span className="font-medium text-foreground">¥1,500</span>
+                </div>
+                <div className="flex items-center justify-between py-2">
+                  <span className="text-muted-foreground">eSIM Re-download</span>
+                  <span className="font-medium text-foreground">¥1,500</span>
+                </div>
+              </div>
+            </div>
+
+            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
+              <h4 className="font-medium text-foreground mb-2">Family Discount</h4>
+              <p className="text-sm text-muted-foreground">
+                <span className="font-semibold text-success">¥300/month off</span> per additional
+                Voice SIM on your account
+              </p>
+            </div>
+
+            <p className="text-xs text-muted-foreground">All prices exclude 10% consumption tax.</p>
+          </div>
+        </CollapsibleSection>
+
+        <CollapsibleSection title="Important Information & Terms" icon={Info}>
+          <div className="space-y-6 pt-4 text-sm">
+            <div>
+              <h4 className="font-medium text-foreground mb-3 flex items-center gap-2">
+                <TriangleAlert className="w-4 h-4 text-warning" />
+                Important Notices
+              </h4>
+              <ul className="space-y-2 text-muted-foreground">
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    ID verification with official documents (name, date of birth, address, photo) is
+                    required during checkout.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    A compatible unlocked device is required. Check compatibility on our website.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    Service may not be available in areas with weak signal. See{" "}
+                    <a
+                      href="https://www.nttdocomo.co.jp/English/support/area/index.html"
+                      target="_blank"
+                      rel="noopener noreferrer"
+                      className="text-primary hover:underline"
+                    >
+                      NTT Docomo coverage map
+                    </a>
+                    .
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    SIM is activated as 4G by default. 5G can be requested via your account portal.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    International data roaming is not available. Voice/SMS roaming can be enabled
+                    upon request (¥50,000/month limit).
+                  </span>
+                </li>
+              </ul>
+            </div>
+
+            <div>
+              <h4 className="font-medium text-foreground mb-3">Contract Terms</h4>
+              <ul className="space-y-2 text-muted-foreground">
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    <strong className="text-foreground">Minimum contract:</strong> 3 full billing
+                    months. First month (sign-up to end of month) is free and doesn&apos;t count.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    <strong className="text-foreground">Billing cycle:</strong> 1st to end of month.
+                    Regular billing starts the 1st of the following month after sign-up.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    <strong className="text-foreground">Cancellation:</strong> Can be requested
+                    after 3rd month via cancellation form. Monthly fee is incurred in full for
+                    cancellation month.
+                  </span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    <strong className="text-foreground">SIM return:</strong> SIM card must be
+                    returned after service termination.
+                  </span>
+                </li>
+              </ul>
+            </div>
+
+            <div>
+              <h4 className="font-medium text-foreground mb-3">Additional Options</h4>
+              <ul className="space-y-2 text-muted-foreground">
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>Call waiting and voice mail available as separate paid options.</span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>Data plan changes are free and take effect next billing month.</span>
+                </li>
+                <li className="flex items-start gap-2">
+                  <span className="text-foreground">•</span>
+                  <span>
+                    Voice plan changes require new SIM issuance and standard policies apply.
+                  </span>
+                </li>
+              </ul>
+            </div>
+
+            <div className="p-4 bg-muted/50 rounded-lg">
+              <p className="text-xs text-muted-foreground">
+                Payment is by credit card only. Data service is not suitable for activities
+                requiring continuous large data transfers. See full Terms of Service for complete
+                details.
+              </p>
+            </div>
+          </div>
+        </CollapsibleSection>
+      </div>
+
+      <div className="mt-8 text-center text-sm text-muted-foreground">
+        <p>
+          All prices exclude 10% consumption tax.{" "}
+          <a href="#" className="text-primary hover:underline">
+            View full Terms of Service
+          </a>
+        </p>
+      </div>
+    </div>
+  );
+}
+
+export default SimPlansContent;
--- a/apps/portal/src/features/services/hooks/useInternetConfigure.ts
+++ b/apps/portal/src/features/services/hooks/useInternetConfigure.ts
@ -2,7 +2,7 @@

 import { useEffect, useMemo, useRef } from "react";
 import { useRouter, useSearchParams } from "next/navigation";
-import { useInternetCatalog, useInternetPlan } from ".";
+import { useAccountInternetCatalog } from ".";
 import { useCatalogStore } from "../services/services.store";
 import { useServicesBasePath } from "./useServicesBasePath";
 import type { AccessModeValue } from "@customer-portal/domain/orders";
@ -55,8 +55,12 @@ export function useInternetConfigure(): UseInternetConfigureResult {
  const lastRestoredSignatureRef = useRef<string | null>(null);

  // Fetch services data from BFF
-  const { data: internetData, isLoading: internetLoading } = useInternetCatalog();
-  const { plan: selectedPlan } = useInternetPlan(configState.planSku || urlPlanSku || undefined);
+  const { data: internetData, isLoading: internetLoading } = useAccountInternetCatalog();
+  const selectedPlanSku = configState.planSku || urlPlanSku || undefined;
+  const selectedPlan = useMemo(() => {
+    if (!selectedPlanSku) return null;
+    return (internetData?.plans ?? []).find(p => p.sku === selectedPlanSku) ?? null;
+  }, [internetData?.plans, selectedPlanSku]);

  // Initialize/restore state on mount
  useEffect(() => {
--- a/apps/portal/src/features/services/hooks/useServices.ts
+++ b/apps/portal/src/features/services/hooks/useServices.ts
@ -6,57 +6,106 @@
 import { useQuery } from "@tanstack/react-query";
 import { queryKeys } from "@/lib/api";
 import { servicesService } from "../services";
+import { useAuthSession } from "@/features/auth/services/auth.store";
+
+type ServicesCatalogScope = "public" | "account";
+
+function withScope<T extends readonly unknown[]>(key: T, scope: ServicesCatalogScope) {
+  return [...key, scope] as const;
+}

 /**
- * Internet services composite hook
- * Fetches plans and installations together
+ * Internet catalog (public vs account)
 */
-export function useInternetCatalog() {
+export function usePublicInternetCatalog() {
  return useQuery({
-    queryKey: queryKeys.services.internet.combined(),
-    queryFn: () => servicesService.getInternetCatalog(),
+    queryKey: withScope(queryKeys.services.internet.combined(), "public"),
+    queryFn: () => servicesService.getPublicInternetCatalog(),
+  });
+}
+
+export function useAccountInternetCatalog() {
+  const { isAuthenticated } = useAuthSession();
+  return useQuery({
+    queryKey: withScope(queryKeys.services.internet.combined(), "account"),
+    enabled: isAuthenticated,
+    queryFn: () => servicesService.getAccountInternetCatalog(),
  });
 }

 /**
- * SIM services composite hook
- * Fetches plans, activation fees, and addons together
+ * SIM catalog (public vs account)
 */
-export function useSimCatalog() {
+export function usePublicSimCatalog() {
  return useQuery({
-    queryKey: queryKeys.services.sim.combined(),
-    queryFn: () => servicesService.getSimCatalog(),
+    queryKey: withScope(queryKeys.services.sim.combined(), "public"),
+    queryFn: () => servicesService.getPublicSimCatalog(),
+  });
+}
+
+export function useAccountSimCatalog() {
+  const { isAuthenticated } = useAuthSession();
+  return useQuery({
+    queryKey: withScope(queryKeys.services.sim.combined(), "account"),
+    enabled: isAuthenticated,
+    queryFn: () => servicesService.getAccountSimCatalog(),
  });
 }

 /**
- * VPN services hook
- * Fetches VPN plans and activation fees
+ * VPN catalog (public vs account)
 */
-export function useVpnCatalog() {
+export function usePublicVpnCatalog() {
  return useQuery({
-    queryKey: queryKeys.services.vpn.combined(),
-    queryFn: () => servicesService.getVpnCatalog(),
+    queryKey: withScope(queryKeys.services.vpn.combined(), "public"),
+    queryFn: () => servicesService.getPublicVpnCatalog(),
+  });
+}
+
+export function useAccountVpnCatalog() {
+  const { isAuthenticated } = useAuthSession();
+  return useQuery({
+    queryKey: withScope(queryKeys.services.vpn.combined(), "account"),
+    enabled: isAuthenticated,
+    queryFn: () => servicesService.getAccountVpnCatalog(),
  });
 }

 /**
- * Lookup helpers by SKU
+ * Lookup helpers by SKU (explicit scope)
 */
-export function useInternetPlan(sku?: string) {
-  const { data, ...rest } = useInternetCatalog();
+export function usePublicInternetPlan(sku?: string) {
+  const { data, ...rest } = usePublicInternetCatalog();
  const plan = (data?.plans || []).find(p => p.sku === sku);
  return { plan, ...rest } as const;
 }

-export function useSimPlan(sku?: string) {
-  const { data, ...rest } = useSimCatalog();
+export function useAccountInternetPlan(sku?: string) {
+  const { data, ...rest } = useAccountInternetCatalog();
  const plan = (data?.plans || []).find(p => p.sku === sku);
  return { plan, ...rest } as const;
 }

-export function useVpnPlan(sku?: string) {
-  const { data, ...rest } = useVpnCatalog();
+export function usePublicSimPlan(sku?: string) {
+  const { data, ...rest } = usePublicSimCatalog();
+  const plan = (data?.plans || []).find(p => p.sku === sku);
+  return { plan, ...rest } as const;
+}
+
+export function useAccountSimPlan(sku?: string) {
+  const { data, ...rest } = useAccountSimCatalog();
+  const plan = (data?.plans || []).find(p => p.sku === sku);
+  return { plan, ...rest } as const;
+}
+
+export function usePublicVpnPlan(sku?: string) {
+  const { data, ...rest } = usePublicVpnCatalog();
+  const plan = (data?.plans || []).find(p => p.sku === sku);
+  return { plan, ...rest } as const;
+}
+
+export function useAccountVpnPlan(sku?: string) {
+  const { data, ...rest } = useAccountVpnCatalog();
  const plan = (data?.plans || []).find(p => p.sku === sku);
  return { plan, ...rest } as const;
 }
@ -64,20 +113,20 @@ export function useVpnPlan(sku?: string) {
 /**
 * Addon/installation lookup helpers by SKU
 */
-export function useInternetInstallation(sku?: string) {
-  const { data, ...rest } = useInternetCatalog();
+export function useAccountInternetInstallation(sku?: string) {
+  const { data, ...rest } = useAccountInternetCatalog();
  const installation = (data?.installations || []).find(i => i.sku === sku);
  return { installation, ...rest } as const;
 }

-export function useInternetAddon(sku?: string) {
-  const { data, ...rest } = useInternetCatalog();
+export function useAccountInternetAddon(sku?: string) {
+  const { data, ...rest } = useAccountInternetCatalog();
  const addon = (data?.addons || []).find(a => a.sku === sku);
  return { addon, ...rest } as const;
 }

-export function useSimAddon(sku?: string) {
-  const { data, ...rest } = useSimCatalog();
+export function useAccountSimAddon(sku?: string) {
+  const { data, ...rest } = useAccountSimCatalog();
  const addon = (data?.addons || []).find(a => a.sku === sku);
  return { addon, ...rest } as const;
 }
--- a/apps/portal/src/features/services/hooks/useSimConfigure.ts
+++ b/apps/portal/src/features/services/hooks/useSimConfigure.ts
@ -2,7 +2,7 @@

 import { useEffect, useCallback, useMemo, useRef } from "react";
 import { useRouter, useSearchParams } from "next/navigation";
-import { useSimCatalog, useSimPlan } from ".";
+import { useAccountSimCatalog } from ".";
 import { useCatalogStore } from "../services/services.store";
 import { useServicesBasePath } from "./useServicesBasePath";
 import {
@ -68,8 +68,12 @@ export function useSimConfigure(planId?: string): UseSimConfigureResult {
  const lastRestoredSignatureRef = useRef<string | null>(null);

  // Fetch services data from BFF
-  const { data: simData, isLoading: simLoading } = useSimCatalog();
-  const { plan: selectedPlan } = useSimPlan(configState.planSku || urlPlanSku || planId);
+  const { data: simData, isLoading: simLoading } = useAccountSimCatalog();
+  const selectedPlanSku = configState.planSku || urlPlanSku || planId;
+  const selectedPlan = useMemo(() => {
+    if (!selectedPlanSku) return null;
+    return (simData?.plans ?? []).find(p => p.sku === selectedPlanSku) ?? null;
+  }, [simData?.plans, selectedPlanSku]);

  // Initialize/restore state on mount
  useEffect(() => {
--- a/apps/portal/src/features/services/services/services.service.ts
+++ b/apps/portal/src/features/services/services/services.service.ts
@ -21,8 +21,14 @@ import {
 import type { Address } from "@customer-portal/domain/customer";

 export const servicesService = {
-  async getInternetCatalog(): Promise<InternetCatalogCollection> {
-    const response = await apiClient.GET<InternetCatalogCollection>("/api/services/internet/plans");
+  // ============================================================================
+  // Public (non-personalized) catalog endpoints
+  // ============================================================================
+
+  async getPublicInternetCatalog(): Promise<InternetCatalogCollection> {
+    const response = await apiClient.GET<InternetCatalogCollection>(
+      "/api/public/services/internet/plans"
+    );
    const data = getDataOrThrow<InternetCatalogCollection>(
      response,
      "Failed to load internet services"
@ -30,6 +36,52 @@ export const servicesService = {
    return data; // BFF already validated
  },

+  /**
+   * @deprecated Use getPublicInternetCatalog() or getAccountInternetCatalog() for clear separation.
+   */
+  async getInternetCatalog(): Promise<InternetCatalogCollection> {
+    return this.getPublicInternetCatalog();
+  },
+
+  async getPublicSimCatalog(): Promise<SimCatalogCollection> {
+    const response = await apiClient.GET<SimCatalogCollection>("/api/public/services/sim/plans");
+    const data = getDataOrDefault<SimCatalogCollection>(response, EMPTY_SIM_CATALOG);
+    return data; // BFF already validated
+  },
+
+  async getPublicVpnCatalog(): Promise<VpnCatalogCollection> {
+    const response = await apiClient.GET<VpnCatalogCollection>("/api/public/services/vpn/plans");
+    const data = getDataOrDefault<VpnCatalogCollection>(response, EMPTY_VPN_CATALOG);
+    return data; // BFF already validated
+  },
+
+  // ============================================================================
+  // Account (authenticated + personalized) catalog endpoints
+  // ============================================================================
+
+  async getAccountInternetCatalog(): Promise<InternetCatalogCollection> {
+    const response = await apiClient.GET<InternetCatalogCollection>(
+      "/api/account/services/internet/plans"
+    );
+    const data = getDataOrThrow<InternetCatalogCollection>(
+      response,
+      "Failed to load internet services"
+    );
+    return data; // BFF already validated
+  },
+
+  async getAccountSimCatalog(): Promise<SimCatalogCollection> {
+    const response = await apiClient.GET<SimCatalogCollection>("/api/account/services/sim/plans");
+    const data = getDataOrDefault<SimCatalogCollection>(response, EMPTY_SIM_CATALOG);
+    return data; // BFF already validated
+  },
+
+  async getAccountVpnCatalog(): Promise<VpnCatalogCollection> {
+    const response = await apiClient.GET<VpnCatalogCollection>("/api/account/services/vpn/plans");
+    const data = getDataOrDefault<VpnCatalogCollection>(response, EMPTY_VPN_CATALOG);
+    return data; // BFF already validated
+  },
+
  async getInternetInstallations(): Promise<InternetInstallationCatalogItem[]> {
    const response = await apiClient.GET<InternetInstallationCatalogItem[]>(
      "/api/services/internet/installations"
@ -46,10 +98,11 @@ export const servicesService = {
    return internetAddonCatalogItemSchema.array().parse(data);
  },

+  /**
+   * @deprecated Use getPublicSimCatalog() or getAccountSimCatalog() for clear separation.
+   */
  async getSimCatalog(): Promise<SimCatalogCollection> {
-    const response = await apiClient.GET<SimCatalogCollection>("/api/services/sim/plans");
-    const data = getDataOrDefault<SimCatalogCollection>(response, EMPTY_SIM_CATALOG);
-    return data; // BFF already validated
+    return this.getPublicSimCatalog();
  },

  async getSimActivationFees(): Promise<SimActivationFeeCatalogItem[]> {
@ -66,10 +119,11 @@ export const servicesService = {
    return simCatalogProductSchema.array().parse(data);
  },

+  /**
+   * @deprecated Use getPublicVpnCatalog() or getAccountVpnCatalog() for clear separation.
+   */
  async getVpnCatalog(): Promise<VpnCatalogCollection> {
-    const response = await apiClient.GET<VpnCatalogCollection>("/api/services/vpn/plans");
-    const data = getDataOrDefault<VpnCatalogCollection>(response, EMPTY_VPN_CATALOG);
-    return data; // BFF already validated
+    return this.getPublicVpnCatalog();
  },

  async getVpnActivationFees(): Promise<VpnCatalogProduct[]> {
--- a/apps/portal/src/features/services/views/InternetConfigure.tsx
+++ b/apps/portal/src/features/services/views/InternetConfigure.tsx
@ -1,15 +1,59 @@
 "use client";

+import { useEffect } from "react";
 import { usePathname, useRouter } from "next/navigation";
 import { logger } from "@/lib/logger";
 import { useInternetConfigure } from "@/features/services/hooks/useInternetConfigure";
+import { useInternetEligibility } from "@/features/services/hooks/useInternetEligibility";
+import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
 import { InternetConfigureView as InternetConfigureInnerView } from "@/features/services/components/internet/InternetConfigureView";
+import { Spinner } from "@/components/atoms/Spinner";

 export function InternetConfigureContainer() {
  const router = useRouter();
  const pathname = usePathname();
+  const servicesBasePath = useServicesBasePath();
+  const eligibilityQuery = useInternetEligibility();
  const vm = useInternetConfigure();

+  // Keep /internet/configure strictly in the post-eligibility path.
+  useEffect(() => {
+    if (!pathname.startsWith("/account")) return;
+    if (!eligibilityQuery.isSuccess) return;
+    if (eligibilityQuery.data.status === "eligible") return;
+    router.replace(`${servicesBasePath}/internet`);
+  }, [
+    eligibilityQuery.data?.status,
+    eligibilityQuery.isSuccess,
+    pathname,
+    router,
+    servicesBasePath,
+  ]);
+
+  if (pathname.startsWith("/account")) {
+    if (eligibilityQuery.isLoading) {
+      return (
+        <div className="max-w-2xl mx-auto py-12">
+          <div className="bg-card rounded-xl border border-border p-8 shadow-[var(--cp-shadow-1)] text-center">
+            <Spinner className="mx-auto mb-4" />
+            <p className="text-sm text-muted-foreground">Checking availability…</p>
+          </div>
+        </div>
+      );
+    }
+
+    if (eligibilityQuery.isSuccess && eligibilityQuery.data.status !== "eligible") {
+      return (
+        <div className="max-w-2xl mx-auto py-12">
+          <div className="bg-card rounded-xl border border-border p-8 shadow-[var(--cp-shadow-1)] text-center">
+            <Spinner className="mx-auto mb-4" />
+            <p className="text-sm text-muted-foreground">Redirecting…</p>
+          </div>
+        </div>
+      );
+    }
+  }
+
  // Debug: log current state
  logger.debug("InternetConfigure state", {
    plan: vm.plan?.sku,
--- a/apps/portal/src/features/services/views/InternetEligibilityRequestSubmitted.tsx
+++ b/apps/portal/src/features/services/views/InternetEligibilityRequestSubmitted.tsx
@ -0,0 +1,113 @@
+"use client";
+
+import { useMemo } from "react";
+import { useSearchParams } from "next/navigation";
+import { CheckCircle, Clock } from "lucide-react";
+import { Button } from "@/components/atoms/button";
+import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
+import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
+import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
+import { useInternetEligibility } from "@/features/services/hooks";
+import { useAuthSession } from "@/features/auth/services/auth.store";
+
+export function InternetEligibilityRequestSubmittedView() {
+  const servicesBasePath = useServicesBasePath();
+  const searchParams = useSearchParams();
+  const requestIdFromQuery = searchParams?.get("requestId")?.trim() || null;
+
+  const { user } = useAuthSession();
+  const eligibilityQuery = useInternetEligibility();
+
+  const addressLabel = useMemo(() => {
+    const a = user?.address;
+    if (!a) return "";
+    return [a.address1, a.address2, a.city, a.state, a.postcode, a.country || a.countryCode]
+      .filter(Boolean)
+      .map(part => String(part).trim())
+      .filter(part => part.length > 0)
+      .join(", ");
+  }, [user?.address]);
+
+  const requestId = requestIdFromQuery ?? eligibilityQuery.data?.requestId ?? null;
+  const status = eligibilityQuery.data?.status;
+
+  const isPending = status === "pending";
+  const isEligible = status === "eligible";
+  const isIneligible = status === "ineligible";
+
+  return (
+    <div className="max-w-3xl mx-auto px-4 sm:px-6 lg:px-8 pb-20 pt-8">
+      <ServicesBackLink href={`${servicesBasePath}/internet`} label="Back to Internet" />
+
+      <div className="mt-8 bg-card border border-border rounded-2xl p-8 shadow-[var(--cp-shadow-1)]">
+        <div className="flex items-start gap-4">
+          <div className="flex h-12 w-12 items-center justify-center rounded-xl bg-success/10 border border-success/20 flex-shrink-0">
+            <CheckCircle className="h-6 w-6 text-success" />
+          </div>
+          <div className="flex-1 min-w-0">
+            <h1 className="text-2xl font-bold text-foreground">Availability request submitted</h1>
+            <p className="text-sm text-muted-foreground mt-2">
+              We&apos;ll verify NTT service availability for your address. This typically takes 1-2
+              business days.
+            </p>
+
+            {addressLabel && (
+              <div className="mt-4">
+                <div className="text-xs font-medium text-muted-foreground uppercase tracking-wide">
+                  Address on file
+                </div>
+                <div className="text-sm text-foreground mt-1">{addressLabel}</div>
+              </div>
+            )}
+
+            {requestId && (
+              <div className="mt-4">
+                <div className="text-xs font-medium text-muted-foreground uppercase tracking-wide">
+                  Request ID
+                </div>
+                <div className="text-sm text-foreground mt-1">{requestId}</div>
+              </div>
+            )}
+
+            <div className="mt-6 flex flex-col sm:flex-row gap-3">
+              <Button as="a" href={`${servicesBasePath}/internet`} variant="default">
+                View Internet status
+              </Button>
+              <Button as="a" href="/account/settings" variant="outline">
+                Update address
+              </Button>
+            </div>
+          </div>
+        </div>
+
+        {(isPending || isEligible || isIneligible) && (
+          <div className="mt-6">
+            {isPending && (
+              <AlertBanner variant="info" title="Review in progress" elevated>
+                <div className="flex items-center gap-2">
+                  <Clock className="h-4 w-4 text-info" />
+                  <span>
+                    We&apos;ll email you once our team completes the manual serviceability check.
+                  </span>
+                </div>
+              </AlertBanner>
+            )}
+            {isEligible && (
+              <AlertBanner variant="success" title="You’re eligible" elevated>
+                Your address is eligible. You can now choose a plan and complete your order.
+              </AlertBanner>
+            )}
+            {isIneligible && (
+              <AlertBanner variant="warning" title="Service not available" elevated>
+                It looks like service isn&apos;t available at your address. Please contact support
+                if you think this is incorrect.
+              </AlertBanner>
+            )}
+          </div>
+        )}
+      </div>
+    </div>
+  );
+}
+
+export default InternetEligibilityRequestSubmittedView;
--- a/apps/portal/src/features/services/views/InternetPlans.tsx
+++ b/apps/portal/src/features/services/views/InternetPlans.tsx
@ -3,7 +3,7 @@
 import { useEffect, useMemo, useState } from "react";
 import { useRouter, useSearchParams } from "next/navigation";
 import { Server, CheckCircle, Clock, TriangleAlert, MapPin } from "lucide-react";
-import { useInternetCatalog } from "@/features/services/hooks";
+import { useAccountInternetCatalog } from "@/features/services/hooks";
 import { useActiveSubscriptions } from "@/features/subscriptions/hooks/useSubscriptions";
 import type {
  InternetPlanCatalogItem,
@ -119,6 +119,7 @@ function getTierInfo(plans: InternetPlanCatalogItem[], offeringType: string): Ti
    const config = tierDescriptions[tier];
    result.push({
      tier,
+      planSku: plan.sku,
      monthlyPrice: plan.monthlyPrice ?? 0,
      description: config.description,
      features: config.features,
@ -294,7 +295,7 @@ export function InternetPlansContainer() {
  const servicesBasePath = useServicesBasePath();
  const searchParams = useSearchParams();
  const { user } = useAuthSession();
-  const { data, isLoading, error } = useInternetCatalog();
+  const { data, isLoading, error } = useAccountInternetCatalog();
  const eligibilityQuery = useInternetEligibility();
  const eligibilityLoading = eligibilityQuery.isLoading;
  const refetchEligibility = eligibilityQuery.refetch;
@ -401,7 +402,18 @@ export function InternetPlansContainer() {
      window.confirm(`Request availability check for:\n\n${addressLabel}`);
    if (!confirmed) return;

-    eligibilityRequest.mutate({ address: user?.address ?? undefined });
+    setAutoRequestId(null);
+    setAutoRequestStatus("submitting");
+    try {
+      const result = await submitEligibilityRequest({ address: user?.address ?? undefined });
+      setAutoRequestId(result.requestId ?? null);
+      setAutoRequestStatus("submitted");
+      await refetchEligibility();
+      const query = result.requestId ? `?requestId=${encodeURIComponent(result.requestId)}` : "";
+      router.push(`${servicesBasePath}/internet/request-submitted${query}`);
+    } catch {
+      setAutoRequestStatus("failed");
+    }
  };

  // Auto eligibility request effect
@ -432,11 +444,13 @@ export function InternetPlansContainer() {
        setAutoRequestId(result.requestId ?? null);
        setAutoRequestStatus("submitted");
        await refetchEligibility();
+        const query = result.requestId ? `?requestId=${encodeURIComponent(result.requestId)}` : "";
+        router.replace(`${servicesBasePath}/internet/request-submitted${query}`);
+        return;
      } catch {
        setAutoRequestStatus("failed");
-      } finally {
-        router.replace(`${servicesBasePath}/internet`);
      }
+      router.replace(`${servicesBasePath}/internet`);
    };

    void submit();
--- a/apps/portal/src/features/services/views/PublicInternetConfigure.tsx
+++ b/apps/portal/src/features/services/views/PublicInternetConfigure.tsx
@ -5,7 +5,7 @@ import { WifiIcon, ClockIcon, EnvelopeIcon, CheckCircleIcon } from "@heroicons/r
 import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
 import { InlineAuthSection } from "@/features/auth/components/InlineAuthSection/InlineAuthSection";
 import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
-import { useInternetPlan } from "@/features/services/hooks";
+import { usePublicInternetPlan } from "@/features/services/hooks";
 import { CardPricing } from "@/features/services/components/base/CardPricing";
 import { Skeleton } from "@/components/atoms/loading-skeleton";

@ -18,7 +18,7 @@ export function PublicInternetConfigureView() {
  const servicesBasePath = useServicesBasePath();
  const searchParams = useSearchParams();
  const planSku = searchParams?.get("planSku");
-  const { plan, isLoading } = useInternetPlan(planSku || undefined);
+  const { plan, isLoading } = usePublicInternetPlan(planSku || undefined);

  const redirectTo = planSku
    ? `/account/services/internet?autoEligibilityRequest=1&planSku=${encodeURIComponent(planSku)}`
--- a/apps/portal/src/features/services/views/PublicInternetPlans.tsx
+++ b/apps/portal/src/features/services/views/PublicInternetPlans.tsx
@ -13,7 +13,7 @@ import {
  Wrench,
  Globe,
 } from "lucide-react";
-import { useInternetCatalog } from "@/features/services/hooks";
+import { usePublicInternetCatalog } from "@/features/services/hooks";
 import type {
  InternetPlanCatalogItem,
  InternetInstallationCatalogItem,
@ -133,7 +133,7 @@ export function PublicInternetPlansContent({
  heroTitle = "Internet Service Plans",
  heroDescription = "NTT Optical Fiber with full English support",
 }: PublicInternetPlansContentProps) {
-  const { data: servicesCatalog, isLoading, error } = useInternetCatalog();
+  const { data: servicesCatalog, isLoading, error } = usePublicInternetCatalog();
  const servicesBasePath = useServicesBasePath();
  const defaultCtaPath = `${servicesBasePath}/internet/configure`;
  const ctaPath = propCtaPath ?? defaultCtaPath;
--- a/apps/portal/src/features/services/views/PublicSimConfigure.tsx
+++ b/apps/portal/src/features/services/views/PublicSimConfigure.tsx
@ -5,7 +5,7 @@ import { DevicePhoneMobileIcon, CheckIcon, BoltIcon } from "@heroicons/react/24/
 import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
 import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
 import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
-import { useSimPlan } from "@/features/services/hooks";
+import { usePublicSimPlan } from "@/features/services/hooks";
 import { InlineAuthSection } from "@/features/auth/components/InlineAuthSection/InlineAuthSection";
 import { CardPricing } from "@/features/services/components/base/CardPricing";
 import { Skeleton } from "@/components/atoms/loading-skeleton";
@ -20,7 +20,7 @@ export function PublicSimConfigureView() {
  const servicesBasePath = useServicesBasePath();
  const searchParams = useSearchParams();
  const planSku = searchParams?.get("planSku");
-  const { plan, isLoading } = useSimPlan(planSku || undefined);
+  const { plan, isLoading } = usePublicSimPlan(planSku || undefined);

  const redirectTarget = planSku
    ? `/account/services/sim/configure?planSku=${encodeURIComponent(planSku)}`
--- a/apps/portal/src/features/services/views/PublicSimPlans.tsx
+++ b/apps/portal/src/features/services/views/PublicSimPlans.tsx
@ -1,554 +1,42 @@
 "use client";

 import { useMemo, useState } from "react";
-import {
-  Smartphone,
-  Check,
-  Phone,
-  Globe,
-  ArrowLeft,
-  Signal,
-  Sparkles,
-  ChevronDown,
-  Info,
-  CircleDollarSign,
-  TriangleAlert,
-  CreditCard,
-  Calendar,
-  ArrowRightLeft,
-  ArrowRight,
-} from "lucide-react";
-import { Skeleton } from "@/components/atoms/loading-skeleton";
-import { Button } from "@/components/atoms/button";
-import { useSimCatalog } from "@/features/services/hooks";
+import { useRouter } from "next/navigation";
 import type { SimCatalogProduct } from "@customer-portal/domain/services";
-import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
+import { usePublicSimCatalog } from "@/features/services/hooks";
 import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
-import { CardPricing } from "@/features/services/components/base/CardPricing";
 import {
-  ServiceHighlights,
-  HighlightFeature,
-} from "@/features/services/components/base/ServiceHighlights";
-
-interface PlansByType {
-  DataOnly: SimCatalogProduct[];
-  DataSmsVoice: SimCatalogProduct[];
-  VoiceOnly: SimCatalogProduct[];
-}
-
-// Collapsible section component
-function CollapsibleSection({
-  title,
-  icon: Icon,
-  defaultOpen = false,
-  children,
-}: {
-  title: string;
-  icon: React.ElementType;
-  defaultOpen?: boolean;
-  children: React.ReactNode;
-}) {
-  const [isOpen, setIsOpen] = useState(defaultOpen);
-
-  return (
-    <div className="border border-border rounded-xl overflow-hidden bg-card">
-      <button
-        onClick={() => setIsOpen(!isOpen)}
-        className="w-full flex items-center justify-between p-4 text-left hover:bg-muted/50 transition-colors"
-      >
-        <div className="flex items-center gap-3">
-          <Icon className="w-5 h-5 text-primary" />
-          <span className="font-medium text-foreground">{title}</span>
-        </div>
-        <ChevronDown
-          className={`w-5 h-5 text-muted-foreground transition-transform duration-200 ${isOpen ? "rotate-180" : ""}`}
-        />
-      </button>
-      <div
-        className={`overflow-hidden transition-all duration-300 ${isOpen ? "max-h-[2000px]" : "max-h-0"}`}
-      >
-        <div className="p-4 pt-0 border-t border-border">{children}</div>
-      </div>
-    </div>
-  );
-}
-
-// Compact plan card component for a cleaner grid
-function SimPlanCardCompact({
-  plan,
-  onSelect,
-}: {
-  plan: SimCatalogProduct;
-  onSelect: (sku: string) => void;
-}) {
-  const displayPrice = plan.monthlyPrice ?? plan.unitPrice ?? plan.oneTimePrice ?? 0;
-
-  return (
-    <div className="group relative bg-card border border-border rounded-2xl p-6 shadow-sm hover:shadow-lg hover:border-primary transition-all duration-300 transform hover:-translate-y-1 h-full flex flex-col">
-      {/* Data Size Badge */}
-      <div className="flex items-center justify-between mb-5">
-        <div className="flex items-center gap-3">
-          <div className="w-12 h-12 rounded-2xl bg-primary/10 flex items-center justify-center group-hover:bg-primary group-hover:text-primary-foreground transition-colors duration-300">
-            <Signal className="w-6 h-6 text-primary group-hover:text-primary-foreground" />
-          </div>
-          <span className="text-xl font-bold text-foreground">{plan.simDataSize}</span>
-        </div>
-      </div>
-
-      {/* Price */}
-      <div className="mb-5">
-        <CardPricing monthlyPrice={displayPrice} size="md" alignment="left" />
-      </div>
-
-      {/* Plan name */}
-      <p className="text-sm text-muted-foreground mb-6 line-clamp-2 flex-grow">{plan.name}</p>
-
-      {/* CTA */}
-      <Button
-        className="w-full mt-auto"
-        variant="outline"
-        onClick={() => onSelect(plan.sku)}
-        rightIcon={
-          <ArrowRight className="w-4 h-4 transition-transform group-hover:translate-x-1" />
-        }
-      >
-        Select Plan
-      </Button>
-    </div>
-  );
-}
+  SimPlansContent,
+  type SimPlansTab,
+} from "@/features/services/components/sim/SimPlansContent";

 /**
 * Public SIM Plans View
 *
 * Displays SIM plans for unauthenticated users.
- * Clean, focused design with plan selection.
+ * Uses the shared plans UI, with a public navigation handler.
 */
 export function PublicSimPlansView() {
+  const router = useRouter();
  const servicesBasePath = useServicesBasePath();
-  const { data, isLoading, error } = useSimCatalog();
-  const simPlans: SimCatalogProduct[] = useMemo(() => data?.plans ?? [], [data?.plans]);
-  const [activeTab, setActiveTab] = useState<"data-voice" | "data-only" | "voice-only">(
-    "data-voice"
-  );
+  const { data, isLoading, error } = usePublicSimCatalog();
+  const plans: SimCatalogProduct[] = useMemo(() => data?.plans ?? [], [data?.plans]);
+  const [activeTab, setActiveTab] = useState<SimPlansTab>("data-voice");

  const handleSelectPlan = (planSku: string) => {
-    window.location.href = `${servicesBasePath}/sim/configure?planSku=${encodeURIComponent(planSku)}`;
+    router.push(`${servicesBasePath}/sim/configure?planSku=${encodeURIComponent(planSku)}`);
  };

-  const simFeatures: HighlightFeature[] = [
-    {
-      icon: <Signal className="h-6 w-6" />,
-      title: "NTT Docomo Network",
-      description: "Best area coverage among the main three carriers in Japan",
-      highlight: "Nationwide coverage",
-    },
-    {
-      icon: <CircleDollarSign className="h-6 w-6" />,
-      title: "First Month Free",
-      description: "Basic fee waived on signup to get you started risk-free",
-      highlight: "Great value",
-    },
-    {
-      icon: <CreditCard className="h-6 w-6" />,
-      title: "Foreign Cards Accepted",
-      description: "We accept both foreign and Japanese credit cards",
-      highlight: "No hassle",
-    },
-    {
-      icon: <Calendar className="h-6 w-6" />,
-      title: "No Binding Contract",
-      description: "Minimum 4 months service (1st month free + 3 billing months)",
-      highlight: "Flexible contract",
-    },
-    {
-      icon: <ArrowRightLeft className="h-6 w-6" />,
-      title: "Number Portability",
-      description: "Easily switch to us keeping your current Japanese number",
-      highlight: "Keep your number",
-    },
-    {
-      icon: <Smartphone className="h-6 w-6" />,
-      title: "Free Plan Changes",
-      description: "Switch data plans anytime for the next billing cycle",
-      highlight: "Flexibility",
-    },
-  ];
-
-  if (isLoading) {
-    return (
-      <div className="max-w-6xl mx-auto px-4 pb-16">
-        <ServicesBackLink href={servicesBasePath} label="Back to Services" />
-        <div className="text-center mb-12 pt-8">
-          <Skeleton className="h-10 w-80 mx-auto mb-4" />
-          <Skeleton className="h-6 w-96 max-w-full mx-auto" />
-        </div>
-        <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
-          {Array.from({ length: 4 }).map((_, i) => (
-            <div key={i} className="bg-card rounded-2xl border border-border p-5 space-y-4">
-              <Skeleton className="h-10 w-24" />
-              <Skeleton className="h-6 w-20" />
-              <Skeleton className="h-4 w-full" />
-              <Skeleton className="h-10 w-full" />
-            </div>
-          ))}
-        </div>
-      </div>
-    );
-  }
-
-  if (error) {
-    const errorMessage = error instanceof Error ? error.message : "An unexpected error occurred";
-    return (
-      <div className="max-w-6xl mx-auto px-4">
-        <div className="rounded-xl bg-destructive/10 border border-destructive/20 p-8 text-center">
-          <div className="text-destructive font-medium text-lg mb-2">Failed to load SIM plans</div>
-          <div className="text-destructive/80 text-sm mb-6">{errorMessage}</div>
-          <Button as="a" href={servicesBasePath} leftIcon={<ArrowLeft className="w-4 h-4" />}>
-            Back to Services
-          </Button>
-        </div>
-      </div>
-    );
-  }
-
-  const plansByType = simPlans.reduce<PlansByType>(
-    (acc, plan) => {
-      const planType = plan.simPlanType || "DataOnly";
-      if (planType === "DataOnly") acc.DataOnly.push(plan);
-      else if (planType === "VoiceOnly") acc.VoiceOnly.push(plan);
-      else acc.DataSmsVoice.push(plan);
-      return acc;
-    },
-    { DataOnly: [], DataSmsVoice: [], VoiceOnly: [] }
-  );
-
-  const currentPlans =
-    activeTab === "data-voice"
-      ? plansByType.DataSmsVoice
-      : activeTab === "data-only"
-        ? plansByType.DataOnly
-        : plansByType.VoiceOnly;
-
  return (
-    <div className="max-w-6xl mx-auto px-4 pb-16">
-      <ServicesBackLink href={servicesBasePath} label="Back to Services" />
-
-      {/* Hero Section - Clean & Minimal */}
-      <div className="text-center pt-8 pb-6">
-        <div className="inline-flex items-center gap-2 px-4 py-2 rounded-full bg-primary/10 border border-primary/20 mb-6">
-          <Sparkles className="w-4 h-4 text-primary" />
-          <span className="text-sm font-medium text-primary">Powered by NTT DOCOMO</span>
-        </div>
-        <h1 className="text-3xl md:text-4xl font-bold text-foreground mb-4">Mobile SIM Plans</h1>
-        <p className="text-lg text-muted-foreground max-w-2xl mx-auto">
-          Get connected with Japan's best network coverage. Choose eSIM for quick digital delivery
-          or physical SIM shipped to your door.
-        </p>
-      </div>
-
-      {/* Service Highlights */}
-      <ServiceHighlights features={simFeatures} className="mb-12" />
-
-      {/* Plan Type Tabs */}
-      <div className="flex justify-center mb-8 mt-6">
-        <div className="inline-flex rounded-xl bg-muted p-1 border border-border">
-          <button
-            onClick={() => setActiveTab("data-voice")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "data-voice"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Phone className="h-4 w-4" />
-            <span className="hidden sm:inline">Data + Voice</span>
-            <span className="sm:hidden">All-in</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.DataSmsVoice.length}
-            </span>
-          </button>
-          <button
-            onClick={() => setActiveTab("data-only")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "data-only"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Globe className="h-4 w-4" />
-            <span className="hidden sm:inline">Data Only</span>
-            <span className="sm:hidden">Data</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.DataOnly.length}
-            </span>
-          </button>
-          <button
-            onClick={() => setActiveTab("voice-only")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "voice-only"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Check className="h-4 w-4" />
-            <span className="hidden sm:inline">Voice Only</span>
-            <span className="sm:hidden">Voice</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.VoiceOnly.length}
-            </span>
-          </button>
-        </div>
-      </div>
-
-      {/* Plan Cards Grid */}
-      <div id="plans" className="min-h-[300px]">
-        {currentPlans.length > 0 ? (
-          <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5 animate-in fade-in duration-300">
-            {currentPlans.map(plan => (
-              <SimPlanCardCompact key={plan.id} plan={plan} onSelect={handleSelectPlan} />
-            ))}
-          </div>
-        ) : (
-          <div className="text-center py-16 text-muted-foreground">
-            No plans available in this category.
-          </div>
-        )}
-      </div>
-
-      {/* Collapsible Information Sections */}
-      <div className="mt-12 space-y-4">
-        {/* Calling & SMS Rates */}
-        <CollapsibleSection title="Calling & SMS Rates" icon={Phone}>
-          <div className="space-y-6 pt-4">
-            {/* Domestic Rates */}
-            <div>
-              <h4 className="text-sm font-medium text-foreground mb-3 flex items-center gap-2">
-                <span className="w-5 h-3 rounded-sm bg-[#BC002D] relative overflow-hidden flex items-center justify-center">
-                  <span className="w-2 h-2 rounded-full bg-white" />
-                </span>
-                Domestic (Japan)
-              </h4>
-              <div className="grid grid-cols-2 gap-4">
-                <div className="bg-muted/50 rounded-lg p-4 border border-border">
-                  <div className="text-sm text-muted-foreground mb-1">Voice Calls</div>
-                  <div className="text-xl font-bold text-foreground">
-                    ¥10<span className="text-sm font-normal text-muted-foreground">/30 sec</span>
-                  </div>
-                </div>
-                <div className="bg-muted/50 rounded-lg p-4 border border-border">
-                  <div className="text-sm text-muted-foreground mb-1">SMS</div>
-                  <div className="text-xl font-bold text-foreground">
-                    ¥3<span className="text-sm font-normal text-muted-foreground">/message</span>
-                  </div>
-                </div>
-              </div>
-              <p className="text-xs text-muted-foreground mt-2">
-                Incoming calls and SMS are free. Pay-per-use charges billed 5-6 weeks after usage.
-              </p>
-            </div>
-
-            {/* Unlimited Option */}
-            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
-              <div className="flex items-start gap-3">
-                <Phone className="w-5 h-5 text-success mt-0.5" />
-                <div>
-                  <h4 className="font-medium text-foreground">Unlimited Domestic Calling</h4>
-                  <p className="text-sm text-muted-foreground">
-                    Add unlimited domestic calls for{" "}
-                    <span className="font-semibold text-success">¥3,000/month</span> (available at
-                    checkout)
-                  </p>
-                </div>
-              </div>
-            </div>
-
-            {/* International Note */}
-            <div className="text-sm text-muted-foreground">
-              <p>
-                International calling rates vary by country (¥31-148/30 sec). See{" "}
-                <a
-                  href="https://www.docomo.ne.jp/service/world/worldcall/call/"
-                  target="_blank"
-                  rel="noopener noreferrer"
-                  className="text-primary hover:underline"
-                >
-                  NTT Docomo's website
-                </a>{" "}
-                for full details.
-              </p>
-            </div>
-          </div>
-        </CollapsibleSection>
-
-        {/* Fees & Discounts */}
-        <CollapsibleSection title="Fees & Discounts" icon={CircleDollarSign}>
-          <div className="space-y-6 pt-4">
-            {/* Fees */}
-            <div>
-              <h4 className="text-sm font-medium text-foreground mb-3">One-time Fees</h4>
-              <div className="space-y-3">
-                <div className="flex items-center justify-between py-2 border-b border-border">
-                  <span className="text-muted-foreground">Activation Fee</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-                <div className="flex items-center justify-between py-2 border-b border-border">
-                  <span className="text-muted-foreground">SIM Replacement (lost/damaged)</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-                <div className="flex items-center justify-between py-2">
-                  <span className="text-muted-foreground">eSIM Re-download</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-              </div>
-            </div>
-
-            {/* Discounts */}
-            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
-              <h4 className="font-medium text-foreground mb-2">Family Discount</h4>
-              <p className="text-sm text-muted-foreground">
-                <span className="font-semibold text-success">¥300/month off</span> per additional
-                Voice SIM on your account
-              </p>
-            </div>
-
-            <p className="text-xs text-muted-foreground">All prices exclude 10% consumption tax.</p>
-          </div>
-        </CollapsibleSection>
-
-        {/* Important Information & Terms */}
-        <CollapsibleSection title="Important Information & Terms" icon={Info}>
-          <div className="space-y-6 pt-4 text-sm">
-            {/* Key Notices */}
-            <div>
-              <h4 className="font-medium text-foreground mb-3 flex items-center gap-2">
-                <TriangleAlert className="w-4 h-4 text-warning" />
-                Important Notices
-              </h4>
-              <ul className="space-y-2 text-muted-foreground">
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    ID verification with official documents (name, date of birth, address, photo) is
-                    required during checkout.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    A compatible unlocked device is required. Check compatibility on our website.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    Service may not be available in areas with weak signal. See{" "}
-                    <a
-                      href="https://www.nttdocomo.co.jp/English/support/area/index.html"
-                      target="_blank"
-                      rel="noopener noreferrer"
-                      className="text-primary hover:underline"
-                    >
-                      NTT Docomo coverage map
-                    </a>
-                    .
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    SIM is activated as 4G by default. 5G can be requested via your account portal.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    International data roaming is not available. Voice/SMS roaming can be enabled
-                    upon request (¥50,000/month limit).
-                  </span>
-                </li>
-              </ul>
-            </div>
-
-            {/* Contract Terms */}
-            <div>
-              <h4 className="font-medium text-foreground mb-3">Contract Terms</h4>
-              <ul className="space-y-2 text-muted-foreground">
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">Minimum contract:</strong> 3 full billing
-                    months. First month (sign-up to end of month) is free and doesn't count.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">Billing cycle:</strong> 1st to end of month.
-                    Regular billing starts the 1st of the following month after sign-up.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">Cancellation:</strong> Can be requested
-                    after 3rd month via cancellation form. Monthly fee is incurred in full for
-                    cancellation month.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">SIM return:</strong> SIM card must be
-                    returned after service termination.
-                  </span>
-                </li>
-              </ul>
-            </div>
-
-            {/* Additional Options */}
-            <div>
-              <h4 className="font-medium text-foreground mb-3">Additional Options</h4>
-              <ul className="space-y-2 text-muted-foreground">
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>Call waiting and voice mail available as separate paid options.</span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>Data plan changes are free and take effect next billing month.</span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    Voice plan changes require new SIM issuance and standard policies apply.
-                  </span>
-                </li>
-              </ul>
-            </div>
-
-            {/* Disclaimer */}
-            <div className="p-4 bg-muted/50 rounded-lg">
-              <p className="text-xs text-muted-foreground">
-                Payment is by credit card only. Data service is not suitable for activities
-                requiring continuous large data transfers. See full Terms of Service for complete
-                details.
-              </p>
-            </div>
-          </div>
-        </CollapsibleSection>
-      </div>
-
-      {/* Terms Footer */}
-      <div className="mt-8 text-center text-sm text-muted-foreground">
-        <p>
-          All prices exclude 10% consumption tax.{" "}
-          <a href="#" className="text-primary hover:underline">
-            View full Terms of Service
-          </a>
-        </p>
-      </div>
-    </div>
+    <SimPlansContent
+      variant="public"
+      plans={plans}
+      isLoading={isLoading}
+      error={error}
+      activeTab={activeTab}
+      onTabChange={setActiveTab}
+      onSelectPlan={handleSelectPlan}
+    />
  );
 }

--- a/apps/portal/src/features/services/views/PublicVpnPlans.tsx
+++ b/apps/portal/src/features/services/views/PublicVpnPlans.tsx
@ -1,7 +1,7 @@
 "use client";

 import { ShieldCheck, Zap } from "lucide-react";
-import { useVpnCatalog } from "@/features/services/hooks";
+import { usePublicVpnCatalog } from "@/features/services/hooks";
 import { LoadingCard } from "@/components/atoms";
 import { AsyncBlock } from "@/components/molecules/AsyncBlock/AsyncBlock";
 import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
@ -17,7 +17,7 @@ import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePa
 */
 export function PublicVpnPlansView() {
  const servicesBasePath = useServicesBasePath();
-  const { data, isLoading, error } = useVpnCatalog();
+  const { data, isLoading, error } = usePublicVpnCatalog();
  const vpnPlans = data?.plans || [];
  const activationFees = data?.activationFees || [];

--- a/apps/portal/src/features/services/views/SimPlans.tsx
+++ b/apps/portal/src/features/services/views/SimPlans.tsx
@ -1,616 +1,42 @@
 "use client";

-import { useEffect, useMemo, useState } from "react";
-import {
-  Smartphone,
-  Check,
-  Phone,
-  Globe,
-  ArrowLeft,
-  Signal,
-  Sparkles,
-  CreditCard,
-  ChevronDown,
-  Info,
-  CircleDollarSign,
-  TriangleAlert,
-  Calendar,
-  ArrowRightLeft,
-  ArrowRight,
-  Users,
-} from "lucide-react";
-import { Skeleton } from "@/components/atoms/loading-skeleton";
-import { Button } from "@/components/atoms/button";
-import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
-import { useSimCatalog } from "@/features/services/hooks";
-import type { SimCatalogProduct } from "@customer-portal/domain/services";
-import { ServicesBackLink } from "@/features/services/components/base/ServicesBackLink";
-import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
-import { usePaymentMethods } from "@/features/billing/hooks/useBilling";
-import { CardPricing } from "@/features/services/components/base/CardPricing";
+import { useMemo, useState } from "react";
 import { useRouter } from "next/navigation";
+import type { SimCatalogProduct } from "@customer-portal/domain/services";
+import { useAccountSimCatalog } from "@/features/services/hooks";
+import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePath";
 import {
-  ServiceHighlights,
-  HighlightFeature,
-} from "@/features/services/components/base/ServiceHighlights";
-
-interface PlansByType {
-  DataOnly: SimCatalogProduct[];
-  DataSmsVoice: SimCatalogProduct[];
-  VoiceOnly: SimCatalogProduct[];
-}
-
-// Collapsible section component
-function CollapsibleSection({
-  title,
-  icon: Icon,
-  defaultOpen = false,
-  children,
-}: {
-  title: string;
-  icon: React.ElementType;
-  defaultOpen?: boolean;
-  children: React.ReactNode;
-}) {
-  const [isOpen, setIsOpen] = useState(defaultOpen);
-
-  return (
-    <div className="border border-border rounded-xl overflow-hidden bg-card">
-      <button
-        onClick={() => setIsOpen(!isOpen)}
-        className="w-full flex items-center justify-between p-4 text-left hover:bg-muted/50 transition-colors"
-      >
-        <div className="flex items-center gap-3">
-          <Icon className="w-5 h-5 text-primary" />
-          <span className="font-medium text-foreground">{title}</span>
-        </div>
-        <ChevronDown
-          className={`w-5 h-5 text-muted-foreground transition-transform duration-200 ${isOpen ? "rotate-180" : ""}`}
-        />
-      </button>
-      <div
-        className={`overflow-hidden transition-all duration-300 ${isOpen ? "max-h-[2000px]" : "max-h-0"}`}
-      >
-        <div className="p-4 pt-0 border-t border-border">{children}</div>
-      </div>
-    </div>
-  );
-}
-
-// Compact plan card component
-function SimPlanCardCompact({
-  plan,
-  isFamily,
-  onSelect,
-}: {
-  plan: SimCatalogProduct;
-  isFamily?: boolean;
-  onSelect: (sku: string) => void;
-}) {
-  const displayPrice = plan.monthlyPrice ?? plan.unitPrice ?? plan.oneTimePrice ?? 0;
-
-  return (
-    <div
-      className={`group relative bg-card rounded-2xl p-5 transition-all duration-200 ${
-        isFamily
-          ? "border-2 border-success/50 hover:border-success hover:shadow-[var(--cp-shadow-2)]"
-          : "border border-border hover:border-primary/50 hover:shadow-[var(--cp-shadow-2)]"
-      }`}
-    >
-      {/* Family Discount Badge */}
-      {isFamily && (
-        <div className="absolute -top-3 left-4 flex items-center gap-1.5 px-2.5 py-1 rounded-full bg-success text-success-foreground text-xs font-medium">
-          <Users className="w-3.5 h-3.5" />
-          Family Discount
-        </div>
-      )}
-
-      {/* Data Size Badge */}
-      <div className="flex items-center justify-between mb-4 mt-1">
-        <div className="flex items-center gap-2">
-          <div
-            className={`w-10 h-10 rounded-xl flex items-center justify-center ${isFamily ? "bg-success/10" : "bg-primary/10"}`}
-          >
-            <Signal className={`w-5 h-5 ${isFamily ? "text-success" : "text-primary"}`} />
-          </div>
-          <span className="text-lg font-bold text-foreground">{plan.simDataSize}</span>
-        </div>
-      </div>
-
-      {/* Price */}
-      <div className="mb-4">
-        <CardPricing monthlyPrice={displayPrice} size="sm" alignment="left" />
-        {isFamily && (
-          <div className="text-xs text-success font-medium mt-1">Discounted price applied</div>
-        )}
-      </div>
-
-      {/* Plan name */}
-      <p className="text-sm text-muted-foreground mb-5 line-clamp-2">{plan.name}</p>
-
-      {/* CTA */}
-      <Button
-        className={`w-full ${isFamily ? "group-hover:bg-success group-hover:text-success-foreground" : "group-hover:bg-primary group-hover:text-primary-foreground"}`}
-        variant="outline"
-        onClick={() => onSelect(plan.sku)}
-        rightIcon={<ArrowRight className="w-4 h-4" />}
-      >
-        Select Plan
-      </Button>
-    </div>
-  );
-}
+  SimPlansContent,
+  type SimPlansTab,
+} from "@/features/services/components/sim/SimPlansContent";

+/**
+ * Account SIM Plans Container
+ *
+ * Fetches account context (payment methods + personalised catalog) and
+ * renders the shared SIM plans UI.
+ */
 export function SimPlansContainer() {
-  const servicesBasePath = useServicesBasePath();
  const router = useRouter();
-  const { data, isLoading, error } = useSimCatalog();
-  const simPlans: SimCatalogProduct[] = useMemo(() => data?.plans ?? [], [data?.plans]);
-  const [hasExistingSim, setHasExistingSim] = useState(false);
-  const [activeTab, setActiveTab] = useState<"data-voice" | "data-only" | "voice-only">(
-    "data-voice"
-  );
-  const { data: paymentMethods, isLoading: paymentMethodsLoading } = usePaymentMethods();
-
-  useEffect(() => {
-    setHasExistingSim(simPlans.some(p => p.simHasFamilyDiscount));
-  }, [simPlans]);
+  const servicesBasePath = useServicesBasePath();
+  const { data, isLoading, error } = useAccountSimCatalog();
+  const plans: SimCatalogProduct[] = useMemo(() => data?.plans ?? [], [data?.plans]);
+  const [activeTab, setActiveTab] = useState<SimPlansTab>("data-voice");

  const handleSelectPlan = (planSku: string) => {
    router.push(`${servicesBasePath}/sim/configure?planSku=${encodeURIComponent(planSku)}`);
  };

-  const simFeatures: HighlightFeature[] = [
-    {
-      icon: <Signal className="h-6 w-6" />,
-      title: "NTT Docomo Network",
-      description: "Best area coverage among the main three carriers in Japan",
-      highlight: "Nationwide coverage",
-    },
-    {
-      icon: <CircleDollarSign className="h-6 w-6" />,
-      title: "First Month Free",
-      description: "Basic fee waived on signup to get you started risk-free",
-      highlight: "Great value",
-    },
-    {
-      icon: <CreditCard className="h-6 w-6" />,
-      title: "Foreign Cards Accepted",
-      description: "We accept both foreign and Japanese credit cards",
-      highlight: "No hassle",
-    },
-    {
-      icon: <Calendar className="h-6 w-6" />,
-      title: "No Binding Contract",
-      description: "Minimum 4 months service (1st month free + 3 billing months)",
-      highlight: "Flexible contract",
-    },
-    {
-      icon: <ArrowRightLeft className="h-6 w-6" />,
-      title: "Number Portability",
-      description: "Easily switch to us keeping your current Japanese number",
-      highlight: "Keep your number",
-    },
-    {
-      icon: <Smartphone className="h-6 w-6" />,
-      title: "Free Plan Changes",
-      description: "Switch data plans anytime for the next billing cycle",
-      highlight: "Flexibility",
-    },
-  ];
-
-  if (isLoading) {
-    return (
-      <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
-        <ServicesBackLink href={servicesBasePath} label="Back to Services" />
-        <div className="text-center mb-12 pt-8">
-          <Skeleton className="h-10 w-80 mx-auto mb-4" />
-          <Skeleton className="h-6 w-96 max-w-full mx-auto" />
-        </div>
-        <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
-          {Array.from({ length: 4 }).map((_, i) => (
-            <div key={i} className="bg-card rounded-2xl border border-border p-5">
-              <div className="flex items-center justify-between mb-6 mt-1">
-                <div className="flex items-center gap-2">
-                  <Skeleton className="h-10 w-10 rounded-xl" />
-                  <Skeleton className="h-6 w-16" />
-                </div>
-              </div>
-              <div className="mb-6 space-y-2">
-                <Skeleton className="h-8 w-32" />
-              </div>
-              <div className="space-y-2 mb-6">
-                <Skeleton className="h-4 w-full" />
-                <Skeleton className="h-4 w-3/4" />
-              </div>
-              <Skeleton className="h-10 w-full rounded-md" />
-            </div>
-          ))}
-        </div>
-      </div>
-    );
-  }
-
-  if (error) {
-    const errorMessage = error instanceof Error ? error.message : "An unexpected error occurred";
-    return (
-      <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
-        <ServicesBackLink href={servicesBasePath} label="Back to Services" />
-        <div className="rounded-xl bg-destructive/10 border border-destructive/20 p-8 text-center mt-8">
-          <div className="text-destructive font-medium text-lg mb-2">Failed to load SIM plans</div>
-          <div className="text-destructive/80 text-sm mb-6">{errorMessage}</div>
-          <Button as="a" href={servicesBasePath} leftIcon={<ArrowLeft className="w-4 h-4" />}>
-            Back to Services
-          </Button>
-        </div>
-      </div>
-    );
-  }
-
-  const plansByType = simPlans.reduce<PlansByType>(
-    (acc, plan) => {
-      const planType = plan.simPlanType || "DataOnly";
-      if (planType === "DataOnly") acc.DataOnly.push(plan);
-      else if (planType === "VoiceOnly") acc.VoiceOnly.push(plan);
-      else acc.DataSmsVoice.push(plan);
-      return acc;
-    },
-    { DataOnly: [], DataSmsVoice: [], VoiceOnly: [] }
-  );
-
-  const getCurrentPlans = () => {
-    const plans =
-      activeTab === "data-voice"
-        ? plansByType.DataSmsVoice
-        : activeTab === "data-only"
-          ? plansByType.DataOnly
-          : plansByType.VoiceOnly;
-
-    const regularPlans = plans.filter(p => !p.simHasFamilyDiscount);
-    const familyPlans = plans.filter(p => p.simHasFamilyDiscount);
-
-    return { regularPlans, familyPlans };
-  };
-
-  const { regularPlans, familyPlans } = getCurrentPlans();
-
  return (
-    <div className="max-w-6xl mx-auto px-4 pb-16 pt-8">
-      <ServicesBackLink href={servicesBasePath} label="Back to Services" />
-
-      {/* Hero Section */}
-      <div className="text-center pt-8 pb-8">
-        <div className="inline-flex items-center gap-2 px-4 py-2 rounded-full bg-primary/10 border border-primary/20 mb-6">
-          <Sparkles className="w-4 h-4 text-primary" />
-          <span className="text-sm font-medium text-primary">Powered by NTT DOCOMO</span>
-        </div>
-        <h1 className="text-3xl md:text-4xl font-bold text-foreground mb-4">
-          Choose Your SIM Plan
-        </h1>
-        <p className="text-lg text-muted-foreground max-w-2xl mx-auto">
-          Get connected with Japan's best network coverage. Choose eSIM for quick digital delivery
-          or physical SIM shipped to your door.
-        </p>
-      </div>
-
-      {/* Requirements Banners */}
-      <div className="space-y-4 mb-8">
-        {paymentMethodsLoading ? (
-          <AlertBanner variant="info" title="Checking requirements…">
-            <p className="text-sm text-foreground/80">Loading your payment method status.</p>
-          </AlertBanner>
-        ) : (
-          <>
-            {paymentMethods && paymentMethods.totalCount === 0 && (
-              <AlertBanner variant="warning" title="Add a payment method to order SIM">
-                <div className="flex flex-col sm:flex-row sm:items-center gap-3">
-                  <p className="text-sm text-foreground/80">
-                    SIM orders require a saved payment method on your account.
-                  </p>
-                  <Button
-                    as="a"
-                    href="/account/billing/payments"
-                    size="sm"
-                    className="sm:ml-auto whitespace-nowrap"
-                  >
-                    Add payment method
-                  </Button>
-                </div>
-              </AlertBanner>
-            )}
-          </>
-        )}
-
-        {hasExistingSim && (
-          <AlertBanner variant="success" title="Family Discount Available">
-            <p className="text-sm">
-              You already have a SIM subscription. Discounted pricing is automatically shown for
-              additional lines.
-            </p>
-          </AlertBanner>
-        )}
-      </div>
-
-      {/* Service Highlights (Shared with Public View) */}
-      <ServiceHighlights features={simFeatures} className="mb-12" />
-
-      {/* Plan Type Tabs */}
-      <div className="flex justify-center mb-8">
-        <div className="inline-flex rounded-xl bg-muted p-1 border border-border">
-          <button
-            onClick={() => setActiveTab("data-voice")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "data-voice"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Phone className="h-4 w-4" />
-            <span className="hidden sm:inline">Data + Voice</span>
-            <span className="sm:hidden">All-in</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.DataSmsVoice.length}
-            </span>
-          </button>
-          <button
-            onClick={() => setActiveTab("data-only")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "data-only"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Globe className="h-4 w-4" />
-            <span className="hidden sm:inline">Data Only</span>
-            <span className="sm:hidden">Data</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.DataOnly.length}
-            </span>
-          </button>
-          <button
-            onClick={() => setActiveTab("voice-only")}
-            className={`flex items-center gap-2 px-5 py-2.5 rounded-lg text-sm font-medium transition-all ${
-              activeTab === "voice-only"
-                ? "bg-card text-foreground shadow-sm"
-                : "text-muted-foreground hover:text-foreground"
-            }`}
-          >
-            <Check className="h-4 w-4" />
-            <span className="hidden sm:inline">Voice Only</span>
-            <span className="sm:hidden">Voice</span>
-            <span className="text-xs px-1.5 py-0.5 rounded-full bg-primary/10 text-primary">
-              {plansByType.VoiceOnly.length}
-            </span>
-          </button>
-        </div>
-      </div>
-
-      {/* Plan Cards Grid */}
-      <div id="plans" className="min-h-[300px]">
-        {regularPlans.length > 0 || familyPlans.length > 0 ? (
-          <div className="space-y-8 animate-in fade-in duration-300">
-            {/* Regular Plans */}
-            {regularPlans.length > 0 && (
-              <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
-                {regularPlans.map(plan => (
-                  <SimPlanCardCompact key={plan.id} plan={plan} onSelect={handleSelectPlan} />
-                ))}
-              </div>
-            )}
-
-            {/* Family Discount Plans */}
-            {hasExistingSim && familyPlans.length > 0 && (
-              <div>
-                <div className="flex items-center gap-2 mb-4">
-                  <Users className="h-5 w-5 text-success" />
-                  <h3 className="text-lg font-semibold text-foreground">Family Discount Plans</h3>
-                </div>
-                <div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-5">
-                  {familyPlans.map(plan => (
-                    <SimPlanCardCompact
-                      key={plan.id}
-                      plan={plan}
-                      isFamily
-                      onSelect={handleSelectPlan}
-                    />
-                  ))}
-                </div>
-              </div>
-            )}
-          </div>
-        ) : (
-          <div className="text-center py-16 text-muted-foreground">
-            No plans available in this category.
-          </div>
-        )}
-      </div>
-
-      {/* Collapsible Information Sections */}
-      <div className="mt-8 space-y-4">
-        {/* Calling & SMS Rates */}
-        <CollapsibleSection title="Calling & SMS Rates" icon={Phone}>
-          <div className="space-y-6 pt-4">
-            {/* Domestic Rates */}
-            <div>
-              <h4 className="text-sm font-medium text-foreground mb-3 flex items-center gap-2">
-                <span className="w-5 h-3 rounded-sm bg-[#BC002D] relative overflow-hidden flex items-center justify-center">
-                  <span className="w-2 h-2 rounded-full bg-white" />
-                </span>
-                Domestic (Japan)
-              </h4>
-              <div className="grid grid-cols-2 gap-4">
-                <div className="bg-muted/50 rounded-lg p-4 border border-border">
-                  <div className="text-sm text-muted-foreground mb-1">Voice Calls</div>
-                  <div className="text-xl font-bold text-foreground">
-                    ¥10<span className="text-sm font-normal text-muted-foreground">/30 sec</span>
-                  </div>
-                </div>
-                <div className="bg-muted/50 rounded-lg p-4 border border-border">
-                  <div className="text-sm text-muted-foreground mb-1">SMS</div>
-                  <div className="text-xl font-bold text-foreground">
-                    ¥3<span className="text-sm font-normal text-muted-foreground">/message</span>
-                  </div>
-                </div>
-              </div>
-              <p className="text-xs text-muted-foreground mt-2">
-                Incoming calls and SMS are free. Pay-per-use charges billed 5-6 weeks after usage.
-              </p>
-            </div>
-
-            {/* Unlimited Option */}
-            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
-              <div className="flex items-start gap-3">
-                <Phone className="w-5 h-5 text-success mt-0.5" />
-                <div>
-                  <h4 className="font-medium text-foreground">Unlimited Domestic Calling</h4>
-                  <p className="text-sm text-muted-foreground">
-                    Add unlimited domestic calls for{" "}
-                    <span className="font-semibold text-success">¥3,000/month</span> (available at
-                    checkout)
-                  </p>
-                </div>
-              </div>
-            </div>
-
-            {/* International Note */}
-            <div className="text-sm text-muted-foreground">
-              <p>
-                International calling rates vary by country (¥31-148/30 sec). See{" "}
-                <a
-                  href="https://www.docomo.ne.jp/service/world/worldcall/call/"
-                  target="_blank"
-                  rel="noopener noreferrer"
-                  className="text-primary hover:underline"
-                >
-                  NTT Docomo's website
-                </a>{" "}
-                for full details.
-              </p>
-            </div>
-          </div>
-        </CollapsibleSection>
-
-        {/* Fees & Discounts */}
-        <CollapsibleSection title="Fees & Discounts" icon={CircleDollarSign}>
-          <div className="space-y-6 pt-4">
-            {/* Fees */}
-            <div>
-              <h4 className="text-sm font-medium text-foreground mb-3">One-time Fees</h4>
-              <div className="space-y-3">
-                <div className="flex items-center justify-between py-2 border-b border-border">
-                  <span className="text-muted-foreground">Activation Fee</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-                <div className="flex items-center justify-between py-2 border-b border-border">
-                  <span className="text-muted-foreground">SIM Replacement (lost/damaged)</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-                <div className="flex items-center justify-between py-2">
-                  <span className="text-muted-foreground">eSIM Re-download</span>
-                  <span className="font-medium text-foreground">¥1,500</span>
-                </div>
-              </div>
-            </div>
-
-            {/* Discounts */}
-            <div className="p-4 bg-success/5 border border-success/20 rounded-lg">
-              <h4 className="font-medium text-foreground mb-2">Family Discount</h4>
-              <p className="text-sm text-muted-foreground">
-                <span className="font-semibold text-success">¥300/month off</span> per additional
-                Voice SIM on your account
-              </p>
-            </div>
-
-            <p className="text-xs text-muted-foreground">All prices exclude 10% consumption tax.</p>
-          </div>
-        </CollapsibleSection>
-
-        {/* Important Information & Terms */}
-        <CollapsibleSection title="Important Information & Terms" icon={Info}>
-          <div className="space-y-6 pt-4 text-sm">
-            {/* Key Notices */}
-            <div>
-              <h4 className="font-medium text-foreground mb-3 flex items-center gap-2">
-                <TriangleAlert className="w-4 h-4 text-warning" />
-                Important Notices
-              </h4>
-              <ul className="space-y-2 text-muted-foreground">
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>ID verification with official documents is required during checkout.</span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    A compatible unlocked device is required. Check compatibility on our website.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    SIM is activated as 4G by default. 5G can be requested via your account portal.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    International data roaming is not available. Voice/SMS roaming can be enabled
-                    upon request.
-                  </span>
-                </li>
-              </ul>
-            </div>
-
-            {/* Contract Terms */}
-            <div>
-              <h4 className="font-medium text-foreground mb-3">Contract Terms</h4>
-              <ul className="space-y-2 text-muted-foreground">
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">Minimum contract:</strong> 3 full billing
-                    months.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">Cancellation:</strong> Can be requested
-                    after 3rd month via cancellation form.
-                  </span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <span className="text-foreground">•</span>
-                  <span>
-                    <strong className="text-foreground">SIM return:</strong> SIM card must be
-                    returned after service termination.
-                  </span>
-                </li>
-              </ul>
-            </div>
-
-            {/* Disclaimer */}
-            <div className="p-4 bg-muted/50 rounded-lg">
-              <p className="text-xs text-muted-foreground">
-                Payment is by credit card only. Data service is not suitable for activities
-                requiring continuous large data transfers. See full Terms of Service for complete
-                details.
-              </p>
-            </div>
-          </div>
-        </CollapsibleSection>
-      </div>
-
-      {/* Terms Footer */}
-      <div className="mt-8 text-center text-sm text-muted-foreground">
-        <p>
-          All prices exclude 10% consumption tax.{" "}
-          <a href="#" className="text-primary hover:underline">
-            View full Terms of Service
-          </a>
-        </p>
-      </div>
-    </div>
+    <SimPlansContent
+      variant="account"
+      plans={plans}
+      isLoading={isLoading}
+      error={error}
+      activeTab={activeTab}
+      onTabChange={setActiveTab}
+      onSelectPlan={handleSelectPlan}
+    />
  );
 }

--- a/apps/portal/src/features/services/views/VpnPlans.tsx
+++ b/apps/portal/src/features/services/views/VpnPlans.tsx
@ -2,7 +2,7 @@

 import { PageLayout } from "@/components/templates/PageLayout";
 import { ShieldCheckIcon } from "@heroicons/react/24/outline";
-import { useVpnCatalog } from "@/features/services/hooks";
+import { useAccountVpnCatalog } from "@/features/services/hooks";
 import { LoadingCard } from "@/components/atoms";
 import { AsyncBlock } from "@/components/molecules/AsyncBlock/AsyncBlock";
 import { AlertBanner } from "@/components/molecules/AlertBanner/AlertBanner";
@ -13,7 +13,7 @@ import { useServicesBasePath } from "@/features/services/hooks/useServicesBasePa

 export function VpnPlansView() {
  const servicesBasePath = useServicesBasePath();
-  const { data, isLoading, error } = useVpnCatalog();
+  const { data, isLoading, error } = useAccountVpnCatalog();
  const vpnPlans = data?.plans || [];
  const activationFees = data?.activationFees || [];

--- a/apps/portal/src/lib/providers.tsx
+++ b/apps/portal/src/lib/providers.tsx
@ -7,8 +7,9 @@

 import { QueryClient, QueryClientProvider } from "@tanstack/react-query";
 import { ReactQueryDevtools } from "@tanstack/react-query-devtools";
-import { useState } from "react";
+import { useEffect, useState } from "react";
 import { isApiError } from "@/lib/api/runtime/client";
+import { useAuthStore } from "@/features/auth/services/auth.store";

 interface QueryProviderProps {
  children: React.ReactNode;
@ -48,6 +49,18 @@ export function QueryProvider({ children }: QueryProviderProps) {
      })
  );

+  // Security + correctness: clear cached queries on logout so a previous user's
+  // account-scoped data cannot remain in memory.
+  useEffect(() => {
+    const unsubscribe = useAuthStore.subscribe((state, prevState) => {
+      if (prevState.isAuthenticated && !state.isAuthenticated) {
+        queryClient.clear();
+      }
+    });
+
+    return unsubscribe;
+  }, [queryClient]);
+
  return (
    <QueryClientProvider client={queryClient}>
      {children}
--- a/docs/README.md
+++ b/docs/README.md
@ -41,7 +41,7 @@ Core system design documents:
 | -------------------------------------------------------------- | ------------------------- |
 | [System Overview](./architecture/system-overview.md)           | High-level architecture   |
 | [Monorepo Structure](./architecture/monorepo.md)               | Monorepo organization     |
-| [Product Catalog](./architecture/product-catalog.md)           | Catalog design            |
+| [Product Catalog](./architecture/product-catalog.md)           | Product catalog design    |
 | [Modular Provisioning](./architecture/modular-provisioning.md) | Provisioning architecture |
 | [Domain Layer](./architecture/domain-layer.md)                 | Domain-driven design      |
 | [Orders Architecture](./architecture/orders.md)                | Order system design       |
@ -56,7 +56,7 @@ Feature guides explaining how the portal functions:
 | ------------------------------------------------------------------ | --------------------------- |
 | [System Overview](./how-it-works/system-overview.md)               | Systems and data ownership  |
 | [Accounts & Identity](./how-it-works/accounts-and-identity.md)     | Sign-up and WHMCS linking   |
-| [Catalog & Checkout](./how-it-works/catalog-and-checkout.md)       | Products and checkout rules |
+| [Services & Checkout](./how-it-works/services-and-checkout.md)     | Products and checkout rules |
 | [Orders & Provisioning](./how-it-works/orders-and-provisioning.md) | Order fulfillment flow      |
 | [Billing & Payments](./how-it-works/billing-and-payments.md)       | Invoices and payments       |
 | [Subscriptions](./how-it-works/subscriptions.md)                   | Active services             |
--- a/docs/architecture/domain-layer.md
+++ b/docs/architecture/domain-layer.md
@ -59,7 +59,7 @@ packages/domain/
 │   │       ├── raw.types.ts     # Salesforce Order/OrderItem
 │   │       └── mapper.ts        # Transform Salesforce → OrderDetails
 │   └── index.ts
-├── catalog/
+├── services/
 │   ├── contract.ts              # CatalogProduct, InternetPlan, SimProduct, VpnProduct
 │   ├── schema.ts
 │   ├── providers/
@ -90,7 +90,7 @@ import type { Invoice, InvoiceList } from "@customer-portal/domain/billing";
 import type { Subscription } from "@customer-portal/domain/subscriptions";
 import type { SimDetails } from "@customer-portal/domain/sim";
 import type { OrderSummary } from "@customer-portal/domain/orders";
-import type { CatalogProduct } from "@customer-portal/domain/services";
+import type { InternetPlanCatalogItem } from "@customer-portal/domain/services";
 ```

 ### Import Schemas
@ -233,11 +233,11 @@ External API Request
 - **Providers**: WHMCS (provisioning), Salesforce (order management)
 - **Use Cases**: Order fulfillment, order history, order details

-### Catalog
+### Services

 - **Contracts**: `InternetPlanCatalogItem`, `SimCatalogProduct`, `VpnCatalogProduct`
 - **Providers**: Salesforce (Product2)
- **Use Cases**: Product catalog display, product selection
+- **Use Cases**: Product catalog display, product selection, service browsing

 ### Common

--- a/docs/architecture/system-overview.md
+++ b/docs/architecture/system-overview.md
@ -69,7 +69,7 @@ src/
    users/             # User management
    me-status/         # Aggregated customer status (dashboard + gating signals)
    id-mappings/       # Portal-WHMCS-Salesforce ID mappings
-    catalog/           # Product catalog
+    services/          # Services catalog (browsing/purchasing)
    orders/            # Order creation and fulfillment
    invoices/          # Invoice management
    subscriptions/     # Service and subscription management
@ -96,6 +96,11 @@ src/
 - Reuse `packages/domain` for domain types
 - External integrations in dedicated modules

+### **API Boundary: Public vs Account**
+
+- **Public APIs** (`/api/public/*`): strictly non-personalized endpoints intended for marketing pages and unauthenticated browsing.
+- **Account APIs** (`/api/account/*`): authenticated endpoints that may return personalized responses (e.g. eligibility-gated catalogs, SIM family discount availability).
+
 ## 📦 **Shared Packages**

 ### **Domain Package (`packages/domain/`)**
@ -106,7 +111,7 @@ The domain package is the single source of truth for shared types, validation sc
 packages/domain/
 ├── auth/           # Authentication types and validation
 ├── billing/        # Invoice and payment types
-├── catalog/        # Product catalog types
+├── services/       # Services catalog types
 ├── checkout/       # Checkout flow types
 ├── common/         # Shared utilities and base types
 ├── customer/       # Customer profile types
--- a/docs/development/domain/structure.md
+++ b/docs/development/domain/structure.md
@ -74,8 +74,8 @@ packages/domain/
 │           ├── raw.types.ts
 │           └── mapper.ts
 │
-├── catalog/
-│   ├── contract.ts              # CatalogProduct (UI view model)
+├── services/
+│   ├── contract.ts              # Service catalog products (UI view model)
 │   ├── schema.ts
 │   ├── index.ts
 │   └── providers/
--- a/docs/development/domain/types.md
+++ b/docs/development/domain/types.md
@ -223,7 +223,7 @@ function isAddonProduct(product: Product): boolean {
 const product = fromSalesforceProduct2(salesforceProduct, pricebookEntry);

 if (isCatalogVisible(product)) {
-  displayInCatalog(product);
+  displayInServices(product);
 }

 // Type-safe access to specific fields
--- a/docs/development/portal/architecture.md
+++ b/docs/development/portal/architecture.md
@ -21,7 +21,7 @@ apps/portal/src/
 │   ├── account/
 │   ├── auth/
 │   ├── billing/
-│   ├── catalog/
+│   ├── services/
 │   ├── dashboard/
 │   ├── marketing/
 │   ├── orders/
@ -209,9 +209,9 @@ Only `layout.tsx`, `page.tsx`, and `loading.tsx` files live inside the route gro

 ### Current Feature Hooks/Services

- Catalog
+- Services
  - Hooks: `useInternetCatalog`, `useSimCatalog`, `useVpnCatalog`, `useProducts*`, `useCalculateOrder`, `useSubmitOrder`
-  - Service: `catalogService` (internet/sim/vpn endpoints consolidated)
+  - Service: `servicesService` (internet/sim/vpn endpoints consolidated)
 - Billing
  - Hooks: `useInvoices`, `usePaymentMethods`, `usePaymentGateways`, `usePaymentRefresh`
  - Service: `BillingService`
--- a/docs/how-it-works/README.md
+++ b/docs/how-it-works/README.md
@ -11,7 +11,7 @@ Start with `system-overview.md`, then jump into the feature you care about.
 | [Complete Guide](./COMPLETE-GUIDE.md)                           | Single, end-to-end explanation of how the portal works |
 | [System Overview](./system-overview.md)                         | High-level architecture, data ownership, and caching   |
 | [Accounts & Identity](./accounts-and-identity.md)               | Sign-up, WHMCS linking, and address/profile updates    |
-| [Catalog & Checkout](./catalog-and-checkout.md)                 | Product source, pricing, and checkout flow             |
+| [Services & Checkout](./services-and-checkout.md)               | Product source, pricing, and checkout flow             |
 | [Eligibility & Verification](./eligibility-and-verification.md) | Internet eligibility + SIM ID verification             |
 | [Orders & Provisioning](./orders-and-provisioning.md)           | Order lifecycle in Salesforce → WHMCS fulfillment      |
 | [Billing & Payments](./billing-and-payments.md)                 | Invoices, payment methods, billing links               |
--- a/docs/how-it-works/eligibility-and-verification.md
+++ b/docs/how-it-works/eligibility-and-verification.md
@ -20,12 +20,25 @@ This guide describes how eligibility and verification work in the customer porta
 ### How It Works

 1. Customer navigates to `/account/services/internet`
-2. Customer enters service address and requests eligibility check
-3. Portal **finds/creates a Salesforce Opportunity** (Stage = `Introduction`) and creates a Salesforce Case **linked to that Opportunity** for agent review
-4. Agent performs NTT serviceability check (manual process)
-5. Agent updates Account eligibility fields
-6. Salesforce Flow sends email notification to customer
-7. Customer returns and sees eligible plans
+2. Customer clicks **Check Availability** (requires a service address on file)
+3. Portal calls `POST /api/services/internet/eligibility-request` and shows an immediate confirmation screen at `/account/services/internet/request-submitted`
+4. Portal **finds/creates a Salesforce Opportunity** (Stage = `Introduction`) and creates a Salesforce Case **linked to that Opportunity** for agent review
+5. Agent performs NTT serviceability check (manual process)
+6. Agent updates Account eligibility fields
+7. Salesforce Flow sends email notification to customer
+8. Customer returns and sees eligible plans
+
+### Caching & Rate Limiting (Security + Load)
+
+- **BFF cache (Redis)**:
+  - Internet catalog data is cached in Redis (CDC-driven invalidation, no TTL) so repeated portal hits **do not repeatedly query Salesforce**.
+  - Eligibility details are cached per Salesforce Account ID and are invalidated/updated when Salesforce emits Account change events.
+- **Portal cache (React Query)**:
+  - The portal caches service catalog responses in-memory, scoped by auth state, and will refetch when stale.
+  - On logout, the portal clears cached queries to avoid cross-user leakage on shared devices.
+- **Rate limiting**:
+  - Public catalog endpoints are rate-limited per IP + User-Agent to prevent abuse.
+  - `POST /api/services/internet/eligibility-request` is authenticated and rate-limited, and the BFF is idempotent when a request is already pending (no duplicate Cases created).

 ### Subscription Type Detection

@ -50,12 +63,15 @@ const isInternetService =
 | `Internet_Eligibility__c`                   | Text     | Agent        | After check   |
 | `Internet_Eligibility_Request_Date_Time__c` | DateTime | Portal       | On request    |
 | `Internet_Eligibility_Checked_Date_Time__c` | DateTime | Agent        | After check   |
-| `Internet_Eligibility_Notes__c`             | Text     | Agent        | After check   |
-| `Internet_Eligibility_Case_Id__c`           | Lookup   | Portal       | On request    |
+
+**Notes:**
+
+- The portal returns an API-level **request id** (Salesforce Case ID) from `POST /api/services/internet/eligibility-request` for display/auditing.
+- The portal UI reads eligibility status/value from the Account fields above; it does not rely on an Account-stored Case ID.

 ### Status Values

-| Status          | Shop Page UI                            | Checkout Gating |
+| Status          | Services Page UI                        | Checkout Gating |
 | --------------- | --------------------------------------- | --------------- |
 | `Not Requested` | Show "Request eligibility check" button | Block submit    |
 | `Pending`       | Show "Review in progress"               | Block submit    |
@ -108,11 +124,12 @@ The Profile page is the primary location. The standalone page is used when redir

 ## Portal UI Locations

-| Location                     | What's Shown                                    |
-| ---------------------------- | ----------------------------------------------- |
-| `/account/settings`          | Profile, Address, ID Verification (with upload) |
-| `/account/services/internet` | Eligibility status and eligible plans           |
-| Subscription detail          | Service-specific actions (cancel, etc.)         |
+| Location                                       | What's Shown                                                   |
+| ---------------------------------------------- | -------------------------------------------------------------- |
+| `/account/settings`                            | Profile, Address, ID Verification (with upload)                |
+| `/account/services/internet`                   | Eligibility status and eligible plans                          |
+| `/account/services/internet/request-submitted` | Immediate confirmation after submitting an eligibility request |
+| Subscription detail                            | Service-specific actions (cancel, etc.)                        |

 ## Cancellation Flow

--- a/docs/how-it-works/services-and-checkout.md
+++ b/docs/how-it-works/services-and-checkout.md
@ -1,4 +1,4 @@
-# Catalog & Checkout
+# Services & Checkout

 Where product data comes from, what we validate, and how we keep it fresh.

@ -21,24 +21,24 @@ Where product data comes from, what we validate, and how we keep it fresh.
  - SKUs selected exist in the Salesforce pricebook.
  - For Internet orders, we block duplicates when WHMCS already shows an active Internet service (in production).

-For the intended Salesforce-driven workflow model (Cases + Account fields + portal UX), see `docs/portal-guides/eligibility-and-verification.md`.
+For the intended Salesforce-driven workflow model (Cases + Account fields + portal UX), see `docs/how-it-works/eligibility-and-verification.md`.

 ## Checkout Data Captured

- Address snapshot: we copy the customer’s address (or the one they update during checkout) into the Salesforce Order billing fields so the order shows the exact data used.
+- Address snapshot: we copy the customer's address (or the one they update during checkout) into the Salesforce Order billing fields so the order shows the exact data used.
 - Activation preferences: stored on the Salesforce Order (activation type/schedule, SIM specifics, MNP details when applicable).
 - No card data is stored in the portal; we only verify that WHMCS already has a payment method.

-## Caching for Catalog Calls
+## Caching for Product Catalog

- Catalog data uses Salesforce Change Data Capture (CDC) events; there is no time-based expiry. When Salesforce signals a product change, the cache is cleared.
+- Product catalog data uses Salesforce Change Data Capture (CDC) events; there is no time-based expiry. When Salesforce signals a product change, the cache is cleared.
 - Volatile catalog bits (e.g., fast-changing reference data) use a 60s TTL.
 - Eligibility per account is cached with no TTL and cleared when Salesforce changes.
- Request coalescing is used so multiple users hitting the same catalog do not spam Salesforce.
+- Request coalescing is used so multiple users hitting the same services endpoint do not spam Salesforce.

 ## If something goes wrong

- Missing payment method: checkout is blocked with a clear “add a payment method” message.
+- Missing payment method: checkout is blocked with a clear "add a payment method" message.
 - Ineligible address or duplicate Internet: we stop the order and explain why (eligibility failed or active Internet already exists).
- Salesforce pricebook issues: we return a friendly “catalog unavailable, please try again later.”
+- Salesforce pricebook issues: we return a friendly "services unavailable, please try again later."
 - Cache failures: we fall back to live Salesforce reads to avoid empty screens.
--- a/docs/how-it-works/system-overview.md
+++ b/docs/how-it-works/system-overview.md
@ -6,7 +6,7 @@ Purpose: explain what the portal does, which systems own which data, and how fre

 - Portal UI (Next.js) + BFF API (NestJS): handles all user traffic and calls external systems.
 - Postgres: stores portal users and the cross-system mapping `user_id ↔ whmcs_client_id ↔ sf_account_id`.
- Redis cache: keeps short-lived copies of data to reduce load; keys are always scoped per user to avoid mixing data.
+- Redis cache: reduces load with a mix of **global** caches (e.g. product catalog) and **account-scoped** caches (e.g. eligibility) to avoid mixing customer data.
 - WHMCS: system of record for billing (clients, addresses, invoices, payment methods, subscriptions).
 - Salesforce: system of record for CRM (accounts/contacts), product catalog/pricebook, orders, and support cases.
 - Freebit: SIM provisioning only, used during mobile/SIM order fulfillment.
@ -15,7 +15,7 @@ Purpose: explain what the portal does, which systems own which data, and how fre

 - Sign-up: portal verifies the customer number in Salesforce → creates a WHMCS client (billing account) → stores the portal user + mapping → updates Salesforce with portal status + WHMCS ID.
 - Login/Linking: existing WHMCS users validate their WHMCS credentials; we create the portal user, map IDs, and mark the Salesforce account as portal-active.
- Catalog & Checkout: products/prices come from the Salesforce portal pricebook; eligibility is checked per account; we require a WHMCS payment method before allowing checkout.
+- Services & Checkout: products/prices come from the Salesforce portal pricebook; eligibility is checked per account; we require a WHMCS payment method before allowing checkout.
 - Orders: created in Salesforce with an address snapshot; Salesforce change events trigger fulfillment, which creates the matching WHMCS order and updates Salesforce statuses.
 - Billing: invoices, payment methods, and subscriptions are read from WHMCS; secure SSO links are generated for paying invoices inside WHMCS.
 - Support: cases are created/read directly in Salesforce with Origin = “Portal Website.”
@ -29,7 +29,7 @@ Purpose: explain what the portal does, which systems own which data, and how fre

 ## Caching & Freshness (Redis)

- Catalog: event-driven (Salesforce CDC), no TTL; “volatile” bits use 60s TTL; eligibility per account is cached without TTL and invalidated on change.
+- Services catalog: event-driven (Salesforce CDC), no TTL; "volatile" bits use 60s TTL; eligibility per account is cached without TTL and invalidated on change.
 - Orders: event-driven (Salesforce CDC), no TTL; invalidated when Salesforce emits order/order-item changes or when we create/provision an order.
 - Invoices: list cached 90s; invoice detail cached 5m; invalidated by WHMCS webhooks and by write operations.
 - Subscriptions/services: list cached 5m; single subscription cached 10m; invalidated on WHMCS cache busts (webhooks or profile updates).
@ -44,3 +44,43 @@ Purpose: explain what the portal does, which systems own which data, and how fre
 - If WHMCS or Salesforce is briefly unavailable, the portal surfaces a friendly “try again later” message rather than partial data.
 - Fulfillment writes error codes/messages back to Salesforce (e.g., missing payment method) so the team can see why a provision was paused.
 - Caches are cleared on writes and key webhooks so stale data is minimized; when cache access fails, we fall back to live reads.
+
+## Public vs Account API Boundary (Security + Caching)
+
+The BFF exposes two “flavors” of service catalog endpoints:
+
+- **Public catalog (never personalized)**: `GET /api/public/services/*`
+  - Ignores cookies/tokens (no optional session attach).
+  - Safe to cache publicly (subject to TTL) and heavily rate limit.
+- **Account catalog (authenticated + personalized)**: `GET /api/account/services/*`
+  - Requires auth and can return account-specific catalog variants (e.g. SIM family discount availability).
+  - Uses `Cache-Control: private, no-store` at the HTTP layer; server-side caching is handled in Redis.
+
+### How "public caching" works (and why high traffic usually won't hit Salesforce)
+
+There are **two independent caching layers** involved:
+
+- **Redis (server-side) catalog cache**:
+  - Catalog reads are cached in Redis via `ServicesCacheService`.
+  - For catalog data (plans/addons/etc) the TTL is intentionally **null** (no TTL): values persist until explicitly invalidated.
+  - Invalidation is driven by Salesforce **CDC** events (Product2 / PricebookEntry) and an account **Platform Event** for eligibility updates.
+  - Result: even if the public catalog is requested millions of times, the BFF typically serves from Redis and only re-queries Salesforce when a relevant Salesforce change event arrives (or on cold start / cache miss).
+
+- **HTTP cache (browser/CDN)**:
+  - Public catalog responses include `Cache-Control: public, max-age=..., s-maxage=...`.
+  - This reduces load on the BFF by allowing browsers/shared caches/CDNs to reuse responses for the TTL window.
+  - This layer is TTL-based, so **staleness up to the TTL** is expected unless your CDN is configured for explicit purge.
+
+### What to worry about at "million visits" scale
+
+- **CDN cookie forwarding / cache key fragmentation**:
+  - Browsers will still send cookies to `/api/public/*` by default; the BFF ignores them, but a CDN might treat cookies as part of the cache key unless configured not to.
+  - Make sure your CDN/proxy config does **not** include cookies (and ideally not `Authorization`) in the cache key for `/api/public/services/*`.
+
+- **BFF + Redis load (even if Salesforce is protected)**:
+  - Redis caching prevents Salesforce read amplification, but the BFF/Redis still need to handle request volume.
+  - Rate limiting on public endpoints is intentional to cap abuse and protect infrastructure.
+
+- **CDC subscription health / fallback behavior**:
+  - If Salesforce CDC subscriptions are disabled or unhealthy, invalidations may not arrive and Redis caches can become stale until manually cleared.
+  - Monitor the CDC subscriber and cache health metrics (`GET /api/health/services/cache`).
--- a/docs/integrations/salesforce/opportunity-lifecycle.md
+++ b/docs/integrations/salesforce/opportunity-lifecycle.md
@ -70,8 +70,11 @@ This guide documents the Salesforce Opportunity integration for service lifecycl
 | Status            | `Internet_Eligibility_Status__c`            | Pending, Checked              |
 | Requested At      | `Internet_Eligibility_Request_Date_Time__c` | When request was made         |
 | Checked At        | `Internet_Eligibility_Checked_Date_Time__c` | When eligibility was checked  |
-| Notes             | `Internet_Eligibility_Notes__c`             | Agent notes                   |
-| Case ID           | `Internet_Eligibility_Case_Id__c`           | Linked Case for request       |
+
+**Notes:**
+
+- The portal does **not** store the Case ID or agent notes on the Account in our current Salesforce environment.
+- Agent notes should live inside the **Case Description** / Case activity history.

 **ID Verification Fields:**

@ -179,6 +182,7 @@ This guide documents the Salesforce Opportunity integration for service lifecycl
 │                                                                          │
 │  1. CUSTOMER ENTERS ADDRESS                                              │
 │     └─ Portal: POST /api/services/internet/eligibility-request           │
+│        Portal UI: shows confirmation at /account/services/internet/request-submitted │
 │                                                                          │
 │  2. CHECK IF ELIGIBILITY ALREADY KNOWN                                   │
 │     └─ Query: SELECT Internet_Eligibility__c FROM Account                │
@ -215,7 +219,6 @@ This guide documents the Salesforce Opportunity integration for service lifecycl
 │  5. UPDATE ACCOUNT                                                       │
 │     └─ Internet_Eligibility_Status__c = "Pending"                        │
 │     └─ Internet_Eligibility_Request_Date_Time__c = now()                 │
-│     └─ Internet_Eligibility_Case_Id__c = Case.Id                         │
 │                                                                          │
 │  6. CS PROCESSES CASE                                                    │
 │     └─ Checks with NTT / provider                                        │
@ -223,9 +226,9 @@ This guide documents the Salesforce Opportunity integration for service lifecycl
 │         - Internet_Eligibility__c = result                               │
 │         - Internet_Eligibility_Status__c = "Checked"                     │
 │         - Internet_Eligibility_Checked_Date_Time__c = now()              │
-│     └─ Updates Opportunity:                                              │
-│         - Eligible → Stage: Ready                                        │
-│         - Not Eligible → Stage: Void                                     │
+│     └─ Opportunity stages are not automatically moved to "Ready" by      │
+│        the eligibility check. CS updates stages later as part of the     │
+│        order review / lifecycle workflow.                                │
 │                                                                          │
 │  7. PORTAL DETECTS CHANGE (via CDC or polling)                           │
 │     └─ Shows eligibility result to customer                              │
--- a/docs/integrations/salesforce/requirements.md
+++ b/docs/integrations/salesforce/requirements.md
@ -89,8 +89,11 @@ The Account stores customer information and status fields.
 | Eligibility Status | `Internet_Eligibility_Status__c`            | Picklist      | `Pending`, `Checked`   |
 | Request Date       | `Internet_Eligibility_Request_Date_Time__c` | DateTime      | When request was made  |
 | Checked Date       | `Internet_Eligibility_Checked_Date_Time__c` | DateTime      | When checked by CS     |
-| Notes              | `Internet_Eligibility_Notes__c`             | Text Area     | Agent notes            |
-| Case ID            | `Internet_Eligibility_Case_Id__c`           | Text          | Linked Case ID         |
+
+**Notes:**
+
+- The portal does **not** require Account-level fields for a Case ID or agent notes.
+- Agent notes should live in the **Case Description** / Case activity history.

 **ID Verification Fields:**

--- a/docs/operations/security-monitoring.md
+++ b/docs/operations/security-monitoring.md
@ -191,7 +191,7 @@ pnpm update [package-name]@latest
 ## 📚 Additional Resources

 - **Security Policy**: See `SECURITY.md`
- **Complete Guide**: See `docs/portal-guides/COMPLETE-GUIDE.md`
+- **Complete Guide**: See `docs/how-it-works/COMPLETE-GUIDE.md`
 - **GitHub Security**: [https://docs.github.com/en/code-security](https://docs.github.com/en/code-security)
 - **npm Security**: [https://docs.npmjs.com/security](https://docs.npmjs.com/security)