- Revised the Process Ownership Matrix for clarity and added new processes for ID Verification and Customer Onboarding.
- Simplified the Customer Onboarding Flow by removing manual steps and detailing automated portal functionalities.
- Enhanced the Internet Eligibility Process section with updated responsibilities and SLA information.
- Consolidated cancellation request documentation and linked relevant guides for better accessibility.
- Added a new section for operational runbooks in README.md, detailing procedures for incident response, database operations, and queue management.
- Updated the documentation structure in STRUCTURE.md to reflect the new organization of guides and resources.
- Removed the deprecated disabled-modules.md file to streamline documentation.
- Enhanced the _archive/README.md with historical notes on documentation alignment and corrections made in December 2025.
- Updated various references in the documentation to reflect the new paths and services in the integrations directory.
