This guidebook is a reference for UAT (User Acceptance Testing) of the Customer Portal. It explains what each part of the portal does, how it works from the user's perspective, and what you should see in WHMCS and Salesforce when actions are taken.

This guide is for you if: You are a QA tester who knows how to navigate the WHMCS admin panel and Salesforce, and you need to understand what the Customer Portal does so you can verify it works correctly.

This guide is NOT: A test script with pass/fail checklists. It is a reference that explains functionality so you can design your own test scenarios and know what to look for.

How the Systems Connect

The Customer Portal is the front-end that customers use. Behind the scenes, it connects to two main back-office systems:

WHMCS -- The billing system. Manages client accounts, invoices, payments, subscriptions, and product records. When a customer signs up, pays a bill, or changes a plan, WHMCS is where the billing side of things happens.
Salesforce -- The CRM and order management system. Manages customer accounts, orders, opportunities, support cases, and the product catalog. When a customer places an order, creates a support ticket, or goes through identity verification, Salesforce is where those records live.

There is also a third system, Freebit, which handles the actual SIM/MVNO operations (activating SIMs, changing plans, porting numbers). Testers generally won't interact with Freebit directly, but it's mentioned in the SIM guides so you understand why certain operations take time to process.

Typical Data Flow

Customer does something in Portal
        |
        v
Portal backend processes the request
        |
        +---> Creates/updates records in WHMCS (billing)
        |
        +---> Creates/updates records in Salesforce (CRM/orders)
        |
        +---> (For SIM operations) Sends commands to Freebit

How to Use This Guide

Each journey file covers one area of the portal. Every file is structured the same way:

Overview -- A quick summary of what the journey covers.
Portal Flow -- Step-by-step description of what the user sees and does in the portal.
What Happens in WHMCS -- What records to check in the WHMCS admin panel, and what field values to expect.
What Happens in Salesforce -- What records to check in Salesforce, and what field values to expect.
Key Things to Verify -- A list of important things to pay attention to during testing.

Recommended approach: Read through a journey file to understand the flow, then go through it yourself in the portal while checking WHMCS and Salesforce to confirm everything matches.

Journey Index

Getting Started

#	Journey	What It Covers
01	Signup and Account Creation	Creating a new account, email verification, WHMCS client creation, Salesforce account linking, migrating existing WHMCS accounts
02	Login and Authentication	Two-step login (password + OTP), forgot/reset password, session timeout, logout
03	Dashboard and Profile	Dashboard overview page, task cards, activity feed, profile editing, address editing, identity verification upload

Browsing and Ordering

#	Journey	What It Covers
04	Browsing Services	Service catalog (SIM, Internet, VPN), plan details, eligibility checks
05	Ordering a Service	Service configuration, checkout, order submission, real-time tracking, provisioning in WHMCS

Managing Subscriptions

#	Journey	What It Covers
06	Managing SIM Subscriptions	SIM details, plan changes, data top-ups, SIM reissue, MNP (number porting), call/SMS history, voice features, cancellation
07	Managing Internet Subscriptions	Internet plan details, access modes, add-ons, cancellation
08	Managing VPN Subscriptions	VPN plan details, regions, billing

Billing and Support

#	Journey	What It Covers
09	Billing and Invoices	Invoice list, invoice detail, PDF download, payment, payment methods
10	Support Cases	Creating tickets, viewing cases, adding replies, status tracking

Account Management

#	Journey	What It Covers
11	Identity Verification	Residence card upload, verification status, approval/rejection flow
12	Notifications	In-app notifications, notification types, preferences
13	Address Management	Address viewing/editing, Japan Post postal code lookup, WHMCS sync

Reference

Document	What It Covers
Cross-Reference Appendix	Quick-reference table mapping Portal features to WHMCS and Salesforce objects

Key Terminology

Term	Meaning
Customer Number	A unique identifier assigned to each customer in Salesforce. Used to link the portal account to the Salesforce Account record.
WHMCS Client	A customer record in WHMCS. Each portal user has a corresponding WHMCS Client.
Salesforce Account	A customer record in Salesforce. Linked to the portal via Customer Number.
Subscription	An active service (SIM, Internet, or VPN) that a customer is paying for. Stored as a Product/Service in WHMCS.
Opportunity	A Salesforce record that represents a potential or in-progress order. Created when a customer submits an order.
MNP	Mobile Number Portability -- the process of transferring a phone number from one carrier to another.
eSIM	An embedded SIM that is provisioned digitally (no physical card). Requires a 32-digit EID from the device.
EID	A 32-digit identifier for an eSIM-capable device, needed to provision an eSIM.
OTP	One-Time Password -- a 6-digit code sent by email during login for two-factor authentication.
Platform Event	A Salesforce mechanism that sends real-time notifications to the portal (e.g., when an order status changes).
Freebit	The MVNO platform that handles SIM operations (activation, plan changes, number porting).
IPoE / PPPoE	Internet connection access modes. IPoE is simpler (plug and play), PPPoE requires manual configuration with credentials.