a41f2bf47e
- Added new modules for SIM management, internet management, and call history to the BFF, improving service organization and modularity. - Updated environment validation schema to reflect changes in Salesforce event channels, ensuring accurate configuration. - Refactored router configuration to include new subscription-related modules, enhancing API routing clarity. - Cleaned up Salesforce integration by removing unused service files and optimizing event handling logic. - Improved support service by adding cache invalidation logic for case comments, ensuring real-time updates for users. - Updated domain schemas to remove deprecated fields and enhance validation for residence card verification, promoting data integrity. - Enhanced utility functions in the portal for better address formatting and confirmation prompts, improving user experience.
65 lines
1.9 KiB
TypeScript
65 lines
1.9 KiB
TypeScript
/**
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* Support Domain - Contract
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*
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* Constants for support case statuses, priorities, and categories.
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* These are the DISPLAY values shown in the portal UI.
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*
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* Note: Salesforce uses Japanese API names internally (e.g., 新規, 対応中, 高, 中, 低)
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* which are mapped to these English display values by the Salesforce mapper.
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*/
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/**
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* Portal display status values (customer-friendly)
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*
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* Mapped from Salesforce API names:
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* - 新規 → New
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* - 対応中, Awaiting Approval, VPN Pending, Pending → In Progress (internal workflow hidden)
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* - 完了済み (Replied) → Awaiting Customer (support replied, waiting for customer response)
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* - Closed → Closed
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*/
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export const SUPPORT_CASE_STATUS = {
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NEW: "New",
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IN_PROGRESS: "In Progress",
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AWAITING_CUSTOMER: "Awaiting Customer", // Support has replied, waiting for customer
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CLOSED: "Closed",
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} as const;
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/** Statuses that indicate a case is closed (for UI logic - disables reply form) */
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export const CLOSED_STATUSES = [SUPPORT_CASE_STATUS.CLOSED] as const;
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/** Statuses that indicate a case is open (for UI logic) */
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export const OPEN_STATUSES = [
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SUPPORT_CASE_STATUS.NEW,
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SUPPORT_CASE_STATUS.IN_PROGRESS,
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SUPPORT_CASE_STATUS.AWAITING_CUSTOMER,
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] as const;
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/**
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* Portal display priority values
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* Mapped from Salesforce Japanese API names:
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* - 高 → High
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* - 中 → Medium
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* - 低 → Low
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*/
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export const SUPPORT_CASE_PRIORITY = {
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LOW: "Low",
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MEDIUM: "Medium",
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HIGH: "High",
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} as const;
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/**
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* Case categories map to Salesforce Case.Type field
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* Note: Type picklist may not be configured in your org
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*/
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export const SUPPORT_CASE_CATEGORY = {
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TECHNICAL: "Technical",
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BILLING: "Billing",
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GENERAL: "General",
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FEATURE_REQUEST: "Feature Request",
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} as const;
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/**
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* Portal support origin - used to filter and create customer-visible portal support cases
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*/
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export const PORTAL_CASE_ORIGIN = "Portal Support" as const;
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