8c89109213
- Changed worktree setup command from npm to pnpm for improved package management. - Added SupportModule to app.module.ts and router.config.ts for better support case handling. - Refactored OrderEventsService to utilize OrderUpdateEventPayload for improved type safety. - Updated InvoicesList component to use INVOICE_STATUS for status filtering and improved type definitions. - Enhanced SimActions and SimDetailsCard components to utilize SimStatus for better state management. - Refactored Subscription components to leverage new utility functions for status handling and billing cycle labels. - Improved SupportCasesView with better state management and error handling. - Updated API query keys to include support cases for better data retrieval.
141 lines
4.6 KiB
TypeScript
141 lines
4.6 KiB
TypeScript
import { Injectable } from "@nestjs/common";
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import {
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SUPPORT_CASE_CATEGORY,
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SUPPORT_CASE_PRIORITY,
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SUPPORT_CASE_STATUS,
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supportCaseFilterSchema,
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supportCaseListSchema,
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type SupportCase,
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type SupportCaseFilter,
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type SupportCaseList,
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type SupportCasePriority,
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type SupportCaseStatus,
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} from "@customer-portal/domain/support";
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const OPEN_STATUSES: SupportCaseStatus[] = [
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SUPPORT_CASE_STATUS.OPEN,
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SUPPORT_CASE_STATUS.IN_PROGRESS,
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SUPPORT_CASE_STATUS.WAITING_ON_CUSTOMER,
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];
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const RESOLVED_STATUSES: SupportCaseStatus[] = [
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SUPPORT_CASE_STATUS.RESOLVED,
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SUPPORT_CASE_STATUS.CLOSED,
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];
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const HIGH_PRIORITIES: SupportCasePriority[] = [
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SUPPORT_CASE_PRIORITY.HIGH,
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SUPPORT_CASE_PRIORITY.CRITICAL,
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];
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@Injectable()
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export class SupportService {
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// Placeholder dataset until Salesforce integration is ready
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private readonly cases: SupportCase[] = [
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{
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id: 12001,
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subject: "VPS Performance Issues",
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status: SUPPORT_CASE_STATUS.IN_PROGRESS,
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priority: SUPPORT_CASE_PRIORITY.HIGH,
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category: SUPPORT_CASE_CATEGORY.TECHNICAL,
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createdAt: "2025-08-14T10:30:00Z",
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updatedAt: "2025-08-15T14:20:00Z",
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lastReply: "2025-08-15T14:20:00Z",
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description: "Experiencing slow response times on VPS server, CPU usage appears high.",
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assignedTo: "Technical Support Team",
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},
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{
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id: 12002,
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subject: "Billing Question - Invoice #12345",
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status: SUPPORT_CASE_STATUS.WAITING_ON_CUSTOMER,
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priority: SUPPORT_CASE_PRIORITY.MEDIUM,
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category: SUPPORT_CASE_CATEGORY.BILLING,
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createdAt: "2025-08-13T16:45:00Z",
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updatedAt: "2025-08-14T09:30:00Z",
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lastReply: "2025-08-14T09:30:00Z",
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description: "Need clarification on charges in recent invoice.",
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assignedTo: "Billing Department",
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},
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{
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id: 12003,
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subject: "SSL Certificate Installation",
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status: SUPPORT_CASE_STATUS.RESOLVED,
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priority: SUPPORT_CASE_PRIORITY.LOW,
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category: SUPPORT_CASE_CATEGORY.TECHNICAL,
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createdAt: "2025-08-12T08:15:00Z",
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updatedAt: "2025-08-12T15:45:00Z",
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lastReply: "2025-08-12T15:45:00Z",
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description: "Request assistance with SSL certificate installation on shared hosting.",
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assignedTo: "Technical Support Team",
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},
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{
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id: 12004,
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subject: "Feature Request: Control Panel Enhancement",
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status: SUPPORT_CASE_STATUS.OPEN,
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priority: SUPPORT_CASE_PRIORITY.LOW,
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category: SUPPORT_CASE_CATEGORY.FEATURE_REQUEST,
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createdAt: "2025-08-11T13:20:00Z",
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updatedAt: "2025-08-11T13:20:00Z",
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description: "Would like to see improved backup management in the control panel.",
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assignedTo: "Development Team",
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},
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{
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id: 12005,
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subject: "Server Migration Assistance",
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status: SUPPORT_CASE_STATUS.CLOSED,
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priority: SUPPORT_CASE_PRIORITY.MEDIUM,
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category: SUPPORT_CASE_CATEGORY.TECHNICAL,
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createdAt: "2025-08-10T11:00:00Z",
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updatedAt: "2025-08-11T17:30:00Z",
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lastReply: "2025-08-11T17:30:00Z",
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description: "Need help migrating website from old server to new VPS.",
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assignedTo: "Migration Team",
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},
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];
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async listCases(rawFilters?: SupportCaseFilter): Promise<SupportCaseList> {
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const filters = supportCaseFilterSchema.parse(rawFilters ?? {});
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const filteredCases = this.applyFilters(this.cases, filters);
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const result = {
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cases: filteredCases,
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summary: this.buildSummary(filteredCases),
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};
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return supportCaseListSchema.parse(result);
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}
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private applyFilters(cases: SupportCase[], filters: SupportCaseFilter): SupportCase[] {
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const search = filters.search?.toLowerCase().trim();
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return cases.filter(supportCase => {
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if (filters.status && supportCase.status !== filters.status) {
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return false;
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}
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if (filters.priority && supportCase.priority !== filters.priority) {
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return false;
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}
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if (filters.category && supportCase.category !== filters.category) {
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return false;
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}
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if (search) {
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const haystack = `${supportCase.subject} ${supportCase.description} ${supportCase.id}`.toLowerCase();
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if (!haystack.includes(search)) {
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return false;
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}
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}
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return true;
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});
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}
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private buildSummary(cases: SupportCase[]): SupportCaseList["summary"] {
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const open = cases.filter(c => OPEN_STATUSES.includes(c.status)).length;
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const highPriority = cases.filter(c => HIGH_PRIORITIES.includes(c.priority)).length;
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const resolved = cases.filter(c => RESOLVED_STATUSES.includes(c.status)).length;
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return {
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total: cases.length,
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open,
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highPriority,
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resolved,
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};
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}
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}
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