a938c605c7
- Added new fields for notes and case ID in the ServicesCdcSubscriber to improve eligibility detail tracking. - Refactored the SalesforceCaseService to unify case creation for various case types, including customer support and internal workflow cases. - Updated InternetServicesService to create internal workflow cases for eligibility checks, enhancing tracking and management. - Improved error handling and logging consistency across services when creating cases. - Cleaned up unused imports and optimized code structure for better maintainability.
75 lines
1.9 KiB
TypeScript
75 lines
1.9 KiB
TypeScript
/**
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* Support Domain - Contract
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*
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* Constants for support case statuses, priorities, and categories.
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* These are the DISPLAY values shown in the portal UI.
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*
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* Note: Salesforce uses Japanese API names internally (e.g., 新規, 対応中, 高, 中, 低)
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* which are mapped to these English display values by the Salesforce mapper.
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*/
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/**
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* Portal display status values
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* Mapped from Salesforce Japanese API names:
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* - 新規 → New
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* - 対応中 → In Progress
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* - Awaiting Approval → Awaiting Approval
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* - VPN Pending → VPN Pending
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* - Pending → Pending
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* - 完了済み → Resolved
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* - Closed → Closed
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*/
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export const SUPPORT_CASE_STATUS = {
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NEW: "New",
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IN_PROGRESS: "In Progress",
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AWAITING_APPROVAL: "Awaiting Approval",
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VPN_PENDING: "VPN Pending",
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PENDING: "Pending",
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RESOLVED: "Resolved",
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CLOSED: "Closed",
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} as const;
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/** Statuses that indicate a case is closed */
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export const CLOSED_STATUSES = [
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SUPPORT_CASE_STATUS.VPN_PENDING,
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SUPPORT_CASE_STATUS.PENDING,
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SUPPORT_CASE_STATUS.RESOLVED,
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SUPPORT_CASE_STATUS.CLOSED,
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] as const;
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/** Statuses that indicate a case is open */
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export const OPEN_STATUSES = [
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SUPPORT_CASE_STATUS.NEW,
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SUPPORT_CASE_STATUS.IN_PROGRESS,
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SUPPORT_CASE_STATUS.AWAITING_APPROVAL,
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] as const;
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/**
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* Portal display priority values
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* Mapped from Salesforce Japanese API names:
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* - 高 → High
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* - 中 → Medium
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* - 低 → Low
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*/
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export const SUPPORT_CASE_PRIORITY = {
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LOW: "Low",
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MEDIUM: "Medium",
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HIGH: "High",
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} as const;
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/**
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* Case categories map to Salesforce Case.Type field
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* Note: Type picklist may not be configured in your org
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*/
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export const SUPPORT_CASE_CATEGORY = {
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TECHNICAL: "Technical",
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BILLING: "Billing",
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GENERAL: "General",
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FEATURE_REQUEST: "Feature Request",
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} as const;
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/**
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* Portal support origin - used to filter and create customer-visible portal support cases
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*/
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export const PORTAL_CASE_ORIGIN = "Portal Support" as const;
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