a41f2bf47e
- Added new modules for SIM management, internet management, and call history to the BFF, improving service organization and modularity. - Updated environment validation schema to reflect changes in Salesforce event channels, ensuring accurate configuration. - Refactored router configuration to include new subscription-related modules, enhancing API routing clarity. - Cleaned up Salesforce integration by removing unused service files and optimizing event handling logic. - Improved support service by adding cache invalidation logic for case comments, ensuring real-time updates for users. - Updated domain schemas to remove deprecated fields and enhance validation for residence card verification, promoting data integrity. - Enhanced utility functions in the portal for better address formatting and confirmation prompts, improving user experience.
269 lines
10 KiB
Markdown
269 lines
10 KiB
Markdown
# Salesforce Platform Events & CDC
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This guide documents all Platform Events and CDC (Change Data Capture) channels used for real-time communication between Salesforce and the Customer Portal.
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## Overview
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The BFF subscribes to Salesforce events using the Pub/Sub API and reacts by:
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1. **Invalidating caches** - Ensuring fresh data on next request
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2. **Sending SSE events** - Notifying connected portal clients to refetch
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3. **Creating in-app notifications** - For significant status changes
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## Event Types
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| Type | Channel Prefix | Purpose |
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| ------------------- | -------------- | ------------------------------------ |
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| **Platform Events** | `/event/` | Custom events from Salesforce Flows |
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| **CDC** | `/data/` | Standard object change notifications |
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## Architecture
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```
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Salesforce Record Change
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↓
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┌─────────────────────────────────────────┐
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│ Platform Events: Record-Triggered Flow │
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│ CDC: Automatic change tracking │
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└─────────────────────────────────────────┘
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↓
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BFF Pub/Sub Subscriber
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↓
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┌────────────────────────────────────────┐
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│ 1. Invalidate Redis cache │
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│ 2. Send SSE to connected portal │
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│ 3. Create notification (if applicable) │
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└────────────────────────────────────────┘
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```
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---
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## Platform Events
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### 1. Account Update Event
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**Purpose:** Notify portal when eligibility or verification status changes.
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**Channel:** `SF_ACCOUNT_EVENT_CHANNEL` (default: `/event/Account_Eligibility_Update__e`)
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#### Fields
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| Field | API Name | Type | Required | When to Include |
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| ------------------- | ------------------------ | --------- | --------- | --------------------------------------------------- |
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| Account ID | `Account_Id__c` | Text(255) | ✅ Always | Always |
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| Eligibility Status | `Eligibility_Status__c` | Text(255) | Optional | Only if `ISCHANGED(Internet_Eligibility_Status__c)` |
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| Verification Status | `Verification_Status__c` | Text(255) | Optional | Only if `ISCHANGED(Id_Verification_Status__c)` |
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| Rejection Message | `Rejection_Message__c` | Text(255) | Optional | Only if Verification_Status\_\_c = "Rejected" |
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#### Salesforce Flow Logic
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**Trigger:** Record update on Account when ANY of these fields change:
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- `Internet_Eligibility__c`
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- `Internet_Eligibility_Status__c`
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- `Id_Verification_Status__c`
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- `Id_Verification_Rejection_Message__c`
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**Event Payload:**
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```
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Account_Id__c = {!$Record.Id}
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IF ISCHANGED({!$Record.Internet_Eligibility_Status__c}) THEN
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Eligibility_Status__c = {!$Record.Internet_Eligibility_Status__c}
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END IF
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IF ISCHANGED({!$Record.Id_Verification_Status__c}) THEN
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Verification_Status__c = {!$Record.Id_Verification_Status__c}
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IF {!$Record.Id_Verification_Status__c} = "Rejected" THEN
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Rejection_Message__c = {!$Record.Id_Verification_Rejection_Message__c}
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END IF
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END IF
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```
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#### BFF Behavior
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| Scenario | Cache Action | SSE Event | Notification |
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| -------------------------------------- | --------------- | -------------------- | ------------------------- |
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| Eligibility value changes (not status) | Invalidate both | ✅ `account.updated` | ❌ |
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| Eligibility status → Pending | Invalidate both | ✅ `account.updated` | ❌ |
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| Eligibility status → Eligible | Invalidate both | ✅ `account.updated` | ✅ ELIGIBILITY_ELIGIBLE |
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| Eligibility status → Ineligible | Invalidate both | ✅ `account.updated` | ✅ ELIGIBILITY_INELIGIBLE |
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| Verification status → Submitted | Invalidate both | ✅ `account.updated` | ❌ |
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| Verification status → Verified | Invalidate both | ✅ `account.updated` | ✅ VERIFICATION_VERIFIED |
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| Verification status → Rejected | Invalidate both | ✅ `account.updated` | ✅ VERIFICATION_REJECTED |
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| Rejection message changes only | Invalidate both | ✅ `account.updated` | ❌ |
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---
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### 2. Case Status Update Event
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**Purpose:** Notify portal when a support case status changes.
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**Channel:** `SF_CASE_EVENT_CHANNEL` (default: `/event/Case_Status_Update__e`)
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#### Fields
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| Field | API Name | Type | Required |
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| ---------- | --------------- | --------- | --------- |
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| Account ID | `Account_Id__c` | Text(255) | ✅ Always |
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| Case ID | `Case_Id__c` | Text(255) | ✅ Always |
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#### Salesforce Flow Logic
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**Trigger:** Record update on Case when Status changes (and Origin = "Portal Support")
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**Event Payload:**
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```
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Account_Id__c = {!$Record.AccountId}
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Case_Id__c = {!$Record.Id}
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```
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#### BFF Behavior
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| Action | Description |
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| -------------------------------------- | ------------------------- |
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| Invalidate `support:cases:{accountId}` | Clear case list cache |
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| Invalidate `support:messages:{caseId}` | Clear case messages cache |
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| SSE `support.case.changed` | Notify portal to refetch |
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---
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### 3. Order Provision Requested Event
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**Purpose:** Trigger order fulfillment when Salesforce Order is approved.
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**Channel:** `/event/OrderProvisionRequested__e`
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See `docs/how-it-works/order-fulfillment.md` for details.
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---
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## CDC (Change Data Capture)
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### 1. Product2 CDC
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**Purpose:** Detect product catalog changes.
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**Channel:** `SF_CATALOG_PRODUCT_CDC_CHANNEL` (default: `/data/Product2ChangeEvent`)
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#### BFF Behavior
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| Action | Description |
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| -------------------------- | --------------------------------- |
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| Invalidate product cache | Clear affected products |
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| Fallback full invalidation | If no specific products found |
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| SSE `services.changed` | Notify portals to refetch catalog |
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---
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### 2. PricebookEntry CDC
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**Purpose:** Detect pricing changes.
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**Channel:** `SF_CATALOG_PRICEBOOKENTRY_CDC_CHANNEL` (default: `/data/PricebookEntryChangeEvent`)
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#### BFF Behavior
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| Action | Description |
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| ------------------------ | ------------------------------------- |
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| Filter by pricebook | Only process portal pricebook changes |
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| Invalidate product cache | Clear affected products |
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| SSE `services.changed` | Notify portals to refetch catalog |
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---
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### 3. Order CDC
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**Purpose:** Detect order changes + trigger provisioning.
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**Channel:** `SF_ORDER_CDC_CHANNEL` (default: `/data/OrderChangeEvent`)
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#### BFF Behavior
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| Scenario | Action |
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| ------------------------------------- | ------------------------------ |
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| `Activation_Status__c` → "Activating" | Enqueue provisioning job |
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| Customer-facing field changes | Invalidate order cache + SSE |
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| Internal field changes only | Ignore (no cache invalidation) |
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**Internal fields (ignored):** `Activation_Status__c`, `WHMCS_Order_ID__c`, `Activation_Error_*`
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---
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### 4. OrderItem CDC
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**Purpose:** Detect order line item changes.
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**Channel:** `SF_ORDER_ITEM_CDC_CHANNEL` (default: `/data/OrderItemChangeEvent`)
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#### BFF Behavior
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| Scenario | Action |
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| ----------------------------- | ------------------------------ |
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| Customer-facing field changes | Invalidate order cache + SSE |
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| Internal field changes only | Ignore (no cache invalidation) |
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**Internal fields (ignored):** `WHMCS_Service_ID__c`
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---
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## Environment Variables
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```bash
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# Platform Events
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SF_ACCOUNT_EVENT_CHANNEL=/event/Account_Eligibility_Update__e
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SF_CASE_EVENT_CHANNEL=/event/Case_Status_Update__e
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# Catalog CDC
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SF_CATALOG_PRODUCT_CDC_CHANNEL=/data/Product2ChangeEvent
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SF_CATALOG_PRICEBOOKENTRY_CDC_CHANNEL=/data/PricebookEntryChangeEvent
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# Order CDC
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SF_ORDER_CDC_CHANNEL=/data/OrderChangeEvent
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SF_ORDER_ITEM_CDC_CHANNEL=/data/OrderItemChangeEvent
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# Enable/disable all CDC subscriptions (Platform Events always enabled)
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SF_EVENTS_ENABLED=true
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```
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---
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## BFF Implementation
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### Subscribers
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| Subscriber | Events | Channel | File |
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| ------------------------- | ------------------------ | --------- | ------------------------------ |
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| `AccountEventsSubscriber` | Account | `/event/` | `account-events.subscriber.ts` |
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| `CaseEventsSubscriber` | Case | `/event/` | `case-events.subscriber.ts` |
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| `CatalogCdcSubscriber` | Product2, PricebookEntry | `/data/` | `catalog-cdc.subscriber.ts` |
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| `OrderCdcSubscriber` | Order, OrderItem | `/data/` | `order-cdc.subscriber.ts` |
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### Shared Utilities (`shared/`)
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| File | Purpose |
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| ------------------- | ------------------------------------ |
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| `pubsub.service.ts` | Salesforce Pub/Sub client management |
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| `pubsub.utils.ts` | Payload extraction helpers |
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| `pubsub.types.ts` | TypeScript types |
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| `index.ts` | Public exports |
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---
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## Testing
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1. **Salesforce Workbench:** Use "REST Explorer" to publish test events
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2. **BFF Logs:** Watch for event received messages
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3. **Redis:** Verify cache keys are deleted after event
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## Troubleshooting
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| Issue | Cause | Solution |
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| ------------------------ | ------------------------- | ----------------------------------------- |
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| Events not received | Pub/Sub connection failed | Check BFF logs for connection errors |
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| Cache not invalidated | Wrong ID in payload | Verify Flow is sending correct ID |
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| Notification not created | Status not in final state | Only final states trigger notifications |
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| Duplicate notifications | Same event re-delivered | Dedupe logic handles this (1 hour window) |
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